FAQ

This page is also translated into: German, Serbian

How can I use Kontalk on more then one device?

You have to transfer your personal key from your current device to the new one. You may read this tutorial.

Will you store any personal data on server?

Your public key is stored on our servers, which is the public part of your key (hence the name). It is used to authenticate you and encrypt messages to you. The only information stored in the public key is the name you choose at registration. You are free to type in anything you like there.
Phone numbers are not stored because we use hashes of them throughout the network.

What is the personal key?

We wrote a page explaining just that.

I can see an online status under the name of an open conversation, "active", "online"... what do they mean?

We use three ways to show a user status:

• active: The App is currently in use.
• online: The App is connected to the server. For example because a push notification arrived. Online doesn't necessarily mean that Kontalk is used right now. After 30 seconds out of the app or after turning the screen off, the users goes into this state until the app disconnects automatically.
• seen [some time ago]: This state is shown when the user disconnects automatically for inactivity.

Is it possible to change the name I choosed on registration?

Technically it is, but is not implemented in Kontalk yet. Currently the only way of changing your name is to delete your account (Menu > Settings > Delete your account) and register again. But please remember that every new registration generates cost for the network (community) because of the SMS we must send for verification!