edit format

manage-macros.rst

@@ -3,11 +3,11 @@ Macros
 
 You can use macros in Zammad to automate recurring sequences, saving time (and nerves). This allows a combined sequence of actions on the ticket to be executed with just one click.
 
-In the Macros Management Mask you can add, edit and delete macros.
+In the Macros Management Mask you can add, edit and delete macros:
 
 .. image:: images/manage/Zammad_Helpdesk_-_Macros.jpg
 
-That's how the edit-mask look like:
+By clicking on an existing macro or by clicking on "New Macro" (top right) the edit mask opens:
 
 .. image:: images/manage/Zammad_Helpdesk_-_Macros2.jpg
 
@@ -24,10 +24,10 @@ One macro can contain any number of changes to the ticket. In this example you c
 
 .. image:: images/manage/Zammad_Helpdesk_-_Macros4.jpg
 
-click on them and move the mouse pointer:
+select all relevant tickets, click, hold down the cursor and move it anywhere, like that:
 
 .. image:: images/manage/Zammad_Helpdesk_-_Macros5.jpg
 
-Now all macros are displayed and you can move all the tickets into it:
+Keep the cursor pressed and go to "Run Macro" so that you can see all active macros:
 
 .. image:: images/manage/Zammad_Helpdesk_-_Macros6.jpg

manage-overviews.rst

@@ -20,16 +20,14 @@ hint
 With these settings you can choose whether to make the overviews available to an entire group of people (by selecting the role) or to specific users. The entries in both fields apply. This means that you can also select individual users in addition to sharing the overview for all role members.
 
 
-++ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:++
+**ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:**
 
 .. image:: images/manage/Zammad_Helpdesk_-_Overviews2.jpg
+hint
+  shared organization = that's a setting in the organisations-management
+  `<http://zammad-admin-documentation.readthedocs.io/en/latest/manage-organizations.html>`_
 
- hint
-   shared oranization = that's a setting in the organizations-management
-
-   `<http://zammad-admin-documentation.readthedocs.io/en/latest/manage-organizations.html>`_
-
- This is only important if the available role is Customer. When deciding whether yes or no is selected, it must be considered to what extent this makes sense - For example, if a customer sees only his own tickets, many views are usually not necessary.
+This is only important if the available role is a customer. When deciding whether yes or no is selected,it must be considered to what extent this makes sense - for example, if a customer sees only his own tickets, many views are usually not necessary...
 
 
 **AVAILABLE FOR USERS WHICH ARE REPLACEMENTS FOR OTHER USERS:**