edit format & added pics

GreXXL · Dec 14, 2017 · fc630f5 · fc630f5
1 parent d8adea7
commit fc630f5
Show file tree

Hide file tree

Showing 9 changed files with 26 additions and 6 deletions.
diff --git a/images/.DS_Store b/images/.DS_Store
diff --git a/images/manage/Zammad_Helpdesk_-_Macros.jpg b/images/manage/Zammad_Helpdesk_-_Macros.jpg
diff --git a/images/manage/Zammad_Helpdesk_-_Macros2.jpg b/images/manage/Zammad_Helpdesk_-_Macros2.jpg
diff --git a/images/manage/Zammad_Helpdesk_-_Macros3.jpg b/images/manage/Zammad_Helpdesk_-_Macros3.jpg
diff --git a/images/manage/Zammad_Helpdesk_-_Macros4.jpg b/images/manage/Zammad_Helpdesk_-_Macros4.jpg
diff --git a/images/manage/Zammad_Helpdesk_-_Macros5.jpg b/images/manage/Zammad_Helpdesk_-_Macros5.jpg
diff --git a/images/manage/Zammad_Helpdesk_-_Macros6.png b/images/manage/Zammad_Helpdesk_-_Macros6.png
diff --git a/manage-macros.rst b/manage-macros.rst
@@ -3,12 +3,31 @@ Macros
 
 You can use macros in Zammad to automate recurring sequences, saving time (and nerves). This allows a combined sequence of actions on the ticket to be executed with just one click.
 
-In this mask you can add, edit and delete macros. One macro can contain any number of changes to the ticket. 
+In the Macros Management Mask you can add, edit and delete macros.
 
-Is a macro created, it can be applied via two paths:
+.. image:: images/manage/Zammad_Helpdesk_-_Macros.jpg
 
-1. In the ticket on the right lower corner. There is an arrow next to the "update" button. All active macros are displayed here.
-2. If you want to apply a macro for more then one ticket, you have to select all the corresponding tickets, click on them and move the mouse pointer. Now all macros are displayed and you can move all the tickets into it.
+That's how the edit-mask look like:
 
+.. image:: images/manage/Zammad_Helpdesk_-_Macros2.jpg
 
- *It is advisable to make a note on the ticket when carrying out the action. This ensures that this step is visible to all users in the ticket.*
+One macro can contain any number of changes to the ticket. In this example you close the ticket, set the owner and tag the ticket - all with just one click!
+
+**Is a macro created, it can be applied via two paths:**
+
+1. In the ticket on the right lower corner. There is an arrow next to the "update" button. All active macros are displayed here:
+
+.. image:: images/manage/Zammad_Helpdesk_-_Macros3.jpg
+
+
+2. If you want to apply a macro for more then one ticket, you have to select all the corresponding tickets in the overview:
+
+.. image:: images/manage/Zammad_Helpdesk_-_Macros4.jpg
+
+click on them and move the mouse pointer:
+
+.. image:: images/manage/Zammad_Helpdesk_-_Macros5.jpg
+
+Now all macros are displayed and you can move all the tickets into it:
+
+.. image:: images/manage/Zammad_Helpdesk_-_Macros6.jpg
diff --git a/manage-overviews.rst b/manage-overviews.rst
@@ -19,7 +19,8 @@ hint
 
 With these settings you can choose whether to make the overviews available to an entire group of people (by selecting the role) or to specific users. The entries in both fields apply. This means that you can also select individual users in addition to sharing the overview for all role members.
 
-**ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:**
+
+++ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:++
 
 .. image:: images/manage/Zammad_Helpdesk_-_Overviews2.jpg