Building a slackbot ticketing system

• Listen to user messages.
• Create a Linear ticket if user is reporting an issue or requesting a feature.

Future

• Build an RAG system.
• Based on user queries find the most relevant documents in knowledege base and reply if some answer is there.
• In the answer send a button asking if it solves user's queries and if not then only create a Linear ticket.

Set up the tool

• Copy .env.example in .env file
• Fill the keys for composio and openai