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> Book a treatment or try out a training via the options below | ||
### [claus@threekeytherapy.com](mailto:[email protected]) | ||
### [claus(@)threekeytherapy.com](mailto:[email protected]) | ||
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### +31 638 700 278 | ||
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### Or send me a message | ||
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{% include contact-form.html %} | ||
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[Privacy policy](../privacy-policy) | ||
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<!-- | ||
### Availability | ||
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--- | ||
title: Privacy Policy | ||
subtitle: | ||
description: | ||
featured_image: | ||
--- | ||
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Three Key Therapy is committed to protecting your privacy. | ||
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. | ||
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## Topics: | ||
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- [Topics:](#topics) | ||
- [What data do we collect?](#what-data-do-we-collect) | ||
- [How do we collect your data?](#how-do-we-collect-your-data) | ||
- [How will we use your data?](#how-will-we-use-your-data) | ||
- [How do we store your data?](#how-do-we-store-your-data) | ||
- [Marketing](#marketing) | ||
- [What are your data protection rights?](#what-are-your-data-protection-rights) | ||
- [Cookies](#cookies) | ||
- [How do we use cookies?](#how-do-we-use-cookies) | ||
- [Privacy policies of other websites](#privacy-policies-of-other-websites) | ||
- [Changes to our privacy policy](#changes-to-our-privacy-policy) | ||
- [How to contact us](#how-to-contact-us) | ||
- [How to contact the appropriate authorities](#how-to-contact-the-appropriate-authorities) | ||
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## What data do we collect? | ||
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Three Key Therapy collects the following data: | ||
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* Personal identification information (Name, email address, phone number, etc.) | ||
* Client intake forms, session notes, and health-related information relevant to the therapy process. | ||
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## How do we collect your data? | ||
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You directly provide Three Key Therapy with most of the data we collect. We collect data and process data when you: | ||
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* Register for therapy services or fill out an intake form. | ||
* Voluntarily provide feedback during or after therapy sessions. | ||
* Use or view our website via your browser’s cookies. | ||
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## How will we use your data? | ||
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Three Key Therapy collects your data so that we can: | ||
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* Provide personalized therapy services and manage your account. | ||
* Contact you for session scheduling, reminders, billing, or updates related to therapy services. | ||
* Maintain accurate records for professional compliance. | ||
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Three Key Therapy will not share your data with partner companies without your explicit consent. | ||
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When processing payments or billing, we may share necessary information with payment processors or your insurance provider (if applicable) for administrative purposes. | ||
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## How do we store your data? | ||
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Three Key Therapy securely stores your data at a secure, encrypted server. | ||
Access is restricted to authorized personnel only. | ||
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We will keep your personal data for as long as you are receiving therapy services and up to 7 years afterward, as required by law for medical or professional records. | ||
After this period, we will delete your data by securely shredding paper records and permanently deleting digital files. | ||
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## Marketing | ||
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Three Key Therapy does not share your data with partner companies for marketing purposes. | ||
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If you have agreed to receive updates, you may always opt out at a later date. | ||
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You have the right at any time to stop Three Key Therapy from contacting you for marketing purposes. | ||
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If you no longer wish to be contacted for marketing purposes, please email us at claus(@)threekeytherapy.com. | ||
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## What are your data protection rights? | ||
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Three Key Therapy would like to make sure you are fully aware of all of your data protection rights. | ||
Every client is entitled to the following: | ||
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**The right to access** – You have the right to request Three Key Therapy for copies of your personal data. | ||
We may charge you a small fee for this service. | ||
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**The right to rectification** – You have the right to request that Three Key Therapy correct any information you believe is inaccurate. | ||
You also have the right to request Three Key Therapy to complete information you believe is incomplete. | ||
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**The right to erasure** – You have the right to request that Three Key Therapy erase your personal data, under certain conditions. | ||
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**The right to restrict processing** – You have the right to request that Three Key Therapy restrict the processing of your personal data, under certain conditions. | ||
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**The right to object to processing** – You have the right to object to Three Key Therapy’s processing of your personal data, under certain conditions. | ||
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**The right to data portability** – You have the right to request that Three Key Therapy transfer the data that we have collected to another organization, or directly to you, under certain conditions. | ||
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If you make a request, we have one month to respond to you. | ||
If you would like to exercise any of these rights, please contact us at our email: | ||
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**Email:** claus(@)threekeytherapy.com | ||
**Call us:** 0031638700278 | ||
**Or write to us at:** | ||
Three Key Therapy | ||
Groen van Prinstererstraat 52,1 1051EN | ||
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## Cookies | ||
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Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. | ||
When you visit our websites, we may collect information from you automatically through cookies or similar technology. | ||
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For further information, visit [allaboutcookies.org](https://www.allaboutcookies.org). | ||
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## How do we use cookies? | ||
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Three Key Therapy only uses strictly necessary cookies. | ||
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## Privacy policies of other websites | ||
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The Three Key Therapy website contains links to other websites. | ||
Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. | ||
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## Changes to our privacy policy | ||
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Three Key Therapy keeps its privacy policy under regular review and places any updates on this web page. | ||
This privacy policy was last updated on 18/09/2024. | ||
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## How to contact us | ||
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If you have any questions about Three Key Therapy’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. | ||
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**Email:** claus(@)threekeytherapy.com | ||
**Call us:** 0031638700278 | ||
**Or write to us at:** | ||
Three Key Therapy | ||
Groen van Prinstererstraat 52,1 1051EN | ||
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## How to contact the appropriate authorities | ||
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Should you wish to report a complaint or if you feel that Three Key Therapy has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. |
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--- | ||
title: Terms and Conditions | ||
subtitle: | ||
description: | ||
featured_image: | ||
--- | ||
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### Article 1: Definitions | ||
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In these general terms and conditions, the following terms are defined as: | ||
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- **Contractor**: Therapist Claus Mullie - Three Key Therapy. | ||
- **Contracting party**: The client and/or employer. | ||
- **Client**: The individual receiving therapy, coaching, or other services provided by the contractor. | ||
- **Services**: All work commissioned or arising from the assignment, in the broadest sense. | ||
- **Agreement**: Any arrangement between the client and the therapist for the provision of services by the therapist for the benefit of the client. | ||
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### Article 2: Applicability of these Terms | ||
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1. These general terms and conditions apply to all quotes and agreements in which the contractor offers or provides services in the context of their profession. | ||
2. Deviations from these terms are valid only if agreed in writing by both the contracting party and the contractor. | ||
3. These general terms and conditions also apply to additional assignments and follow-up assignments from the contracting party. | ||
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### Article 3: Applicable Regulations | ||
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1. The contractor performs services in accordance with the Ethical Code. Three Key Therapy is affiliated with the professional association CAT (Collectief Alternatieve Therapeuten), which includes insurance partner BAT (Beroepsverzekeraar Aanvullende Therapeuten) and an independant complaints and disputes commission GAT (Geschilleninstantie Alternatieve Therapeuten), in accordance with WKKGZ (Wet kwaliteit, klachten en geschillen zorg). | ||
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### Article 4: Execution of the Agreement | ||
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1. Every agreement commits the contractor to a best-efforts obligation, not a results obligation. | ||
2. The contractor is responsible for providing the agreed services with the due care expected from a professional therapist. | ||
3. The client must ensure that all relevant information required for the contractor to perform services effectively is provided in a timely manner. | ||
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### Article 5: Confidentiality | ||
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1. The contractor must keep all confidential information obtained from the contracting party or other sources strictly confidential unless disclosure is required by law or a government authority. Information is considered confidential if it has been communicated as such or is inherently confidential. | ||
2. Conversations, sessions, and other contacts between the contractor and the client are considered strictly confidential. The contractor will not disclose any information about these interactions to anyone, including the contracting party, unless the client explicitly gives permission. | ||
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### Article 6: Fees and Costs | ||
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1. Unless agreed otherwise, the contractor’s fee is either a predetermined amount per agreement or service, or calculated based on time worked. | ||
2. Additional costs, such as travel expenses, may be charged separately, provided this has been agreed in advance with the contracting party. | ||
3. All fees are exclusive of VAT unless explicitly stated otherwise. | ||
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### Article 7: Payment | ||
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1. Payment must be made within 14 days of the invoice date. | ||
2. After the expiration of 14 days from the invoice date, the contracting party is in default. From the moment of default, the contracting party owes the contractor a late payment interest equal to the statutory interest. | ||
3. Payments from the contracting party will first be applied to accrued interest and costs, and then to the oldest outstanding invoices, regardless of any payment instructions. | ||
4. If there are multiple contracting parties, each is jointly and severally liable for the payment of the total invoice amount if the work was carried out for all contracting parties. | ||
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### Article 8: Collection Costs | ||
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1. If the contractor takes collection measures against a defaulting contracting party, the contracting party is responsible for collection costs, estimated at a minimum of 15% of the outstanding invoices. These costs exclude fees for collection agencies, bailiffs, and legal representation. | ||
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### Article 9: Liability | ||
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1. The contractor is liable only for damages directly caused by intentional misconduct or gross negligence. | ||
2. If the contractor is held liable for damages, liability is limited to the amount covered by the contractor’s insurance, plus any applicable deductible, with a maximum of €5,000. | ||
3. In the absence of an insurance payout, the contractor’s liability is limited to the fee for the related assignment, with a maximum of €5,000. | ||
5. The contractor is not liable for indirect damages, including consequential damages, lost profits, or business interruptions. | ||
6. The contractor will exercise due care when involving third parties (such as advisors or service providers), but is not responsible for any errors or shortcomings of these third parties. | ||
7. The contracting party indemnifies the contractor against claims from third parties arising from the execution of the agreement. | ||
8. Any claims from the contracting party must be submitted within six months of discovering the damage. | ||
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### Article 10: Personal Data | ||
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1. By entering into an agreement with the contractor, the contracting party consents to the automatic processing of personal data obtained in the context of the agreement. This personal data will only be used for purposes related to the agreement. | ||
2. Three Key Therapy privacy policy is available [here](../privacy-policy). | ||
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### Article 11: Cancellation Conditions | ||
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1. Cancellations of therapy must be made by phone or in writing (e.g., by email). | ||
3. Cancellations within 48 hours of the appointment are free of charge. | ||
4. Cancellations within 24 hours of the appointment will be charged in full. | ||
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### Article 12: Termination of the Agreement | ||
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1. The contractor may terminate the agreement immediately, without judicial intervention, by sending a registered letter if the contracting party fails to pay the invoice within 14 days of a written reminder. | ||
2. Either party may terminate the agreement if circumstances beyond their control (force majeure) make the fulfillment of the agreement impossible. | ||
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### Article 13: Dispute Resolution | ||
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1. Any disputes arising from this agreement will be submitted to the competent court in the district where the contractor’s office is located, unless otherwise agreed. | ||
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### Article 14: Complaints Procedure | ||
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1. Complaints about services provided must be submitted in writing within 14 days after discovery of the cause of the complaint. | ||
2. The contractor will respond to the complaint within 14 days of receipt and strive to resolve it to the satisfaction of both parties. | ||
3. If no agreement is reached, the parties may seek mediation or arbitration. | ||
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### Article 15: Amendment of Terms and Conditions | ||
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1. The contractor reserves the right to amend or supplement these general terms and conditions. Any changes will be communicated to the contracting party in writing and will take effect 14 days after the date of communication. | ||
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