updated

.github/ISSUE_TEMPLATE/FEATUREREQUEST.yml

@@ -3,7 +3,7 @@ description: Feature request by a customer or prospect for Infinite Scale
 title: "[FR]: "
 labels: ["blue-ticket", "p3-medium"]
 assignees:
-  - tbsbdr
+  - 
 body:
   - type: markdown
     attributes:

.github/ISSUE_TEMPLATE/std.md

@@ -0,0 +1,129 @@
+---
+name: ownCloud Enterprise Template
+about: 
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+<!--
+Make engineers happy and fill out the issue template. For each bug without sufficient information a kitten dies somewhere in the world.
+And if it is no bug with regards to customer related data you might also want to fill this in the public repositories instead ;-)
+--> 
+
+**Hi! We use different kinds of templates depending on the purpose of the ticket. Please help us maintaining structure and preparing the right information to take over. Choose a template below, copy/paste it's contents here and fill in the details. THX!**
+
+- **For Customer-FRs, please use this ticket template https://github.com/owncloud/platform/edit/master/docs/handbook/templates/FR_template.md**
+
+- **For Support cases, please find the ticket template below**
+
+### General
+- Link to customer portal (if not created from Portal)
+- Link to config report
+
+### Affected customers
+- ...
+
+### Steps to reproduce
+1.
+2.
+3.
+
+Make sure to clarify whether the bug was reproduced by YOU or by the customer!
+
+### Expected behaviour
+Tell us what should happen
+
+### Actual behaviour
+Tell us what happens instead
+
+### Server configuration
+**Operating system**:
+
+**Web server:**
+
+**Database:**
+
+**PHP version:**
+
+**ownCloud version:** (see ownCloud admin page)
+
+**Updated from an older ownCloud or fresh install:**
+
+**Where did you install ownCloud from:**
+
+**Signing status (ownCloud 9.0 and above):**
+
+```
+Login as admin user into your ownCloud and access 
+http://example.com/index.php/settings/integrity/failed 
+paste the results here.
+```
+
+**List of activated apps:**
+
+```
+If you have access to your command line run e.g.:
+sudo -u www-data php occ app:list
+from within your ownCloud installation folder
+```
+
+**The content of config/config.php:**
+
+```
+If you have access to your command line run e.g.:
+sudo -u www-data php occ config:list system
+from within your ownCloud installation folder
+
+or 
+
+Insert your config.php content here
+(Without the database password, passwordsalt and secret)
+```
+
+**Are you using external storage, if yes which one:** local/smb/sftp/...
+
+**Are you using encryption:** yes/no
+
+**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
+
+#### LDAP configuration (delete this part if not used)
+
+```
+With access to your command line run e.g.:
+sudo -u www-data php occ ldap:show-config
+from within your ownCloud installation folder
+
+Without access to your command line download the data/owncloud.db to your local
+computer or access your SQL server remotely and run the select query:
+SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
+
+
+Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
+```
+
+### Client configuration
+**Browser:**
+
+**Operating system:**
+
+### Logs
+#### Web server error log
+```
+Insert your webserver log here
+```
+
+#### ownCloud log (data/owncloud.log)
+```
+Insert your ownCloud log here
+```
+
+#### Browser log
+```
+Insert your browser log here, this could for example include:
+
+a) The javascript console log
+b) The network log 
+c) ...
+```