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name: ❌ Slicing Failed | ||
description: When you see the message Slicing failed with an unexpected error | ||
labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"] | ||
body: | ||
- type: markdown | ||
attributes: | ||
value: | | ||
### ✨Try our improved Cura 5.7✨ | ||
Before filling out the report below, we want you to try the latest Cura 5.7 Beta. | ||
This version of Cura has become significantly more reliable and has an updated slicing engine that will automatically send a report to the Cura Team for analysis. | ||
#### [You can find the downloads here](https://github.com/Ultimaker/Cura/releases/tag/5.7.0-beta.1) #### | ||
If you still encounter a crash you are still welcome to report the issue so we can use your model as a test case, you can find instructions on how to do that below. | ||
### Project File | ||
**⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.** | ||
It contains the printer and settings we need for troubleshooting. | ||
![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif) | ||
To save a project file go to File -> Save project. | ||
Please make sure to .zip your project file. | ||
For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites. | ||
🤔 Before you share, please think to yourself. Is this a model that can be shared? | ||
Unfortunately we cannot help if this file is missing. | ||
Do you have the project file? Than let's continue ⬇️ | ||
### Questions | ||
- type: input | ||
attributes: | ||
label: Cura Version | ||
placeholder: 5.6.0 | ||
validations: | ||
required: true | ||
- type: markdown | ||
attributes: | ||
value: | | ||
We work hard on improving our slicing crashes. Our most recent release is 5.6.0. | ||
If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest) | ||
- type: input | ||
attributes: | ||
label: Operating System | ||
description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU. | ||
placeholder: Windows 11 / MacOS Catalina / MX Linux | ||
validations: | ||
required: true | ||
- type: input | ||
attributes: | ||
label: Printer | ||
description: Which printer was selected in Cura? | ||
validations: | ||
required: true | ||
- type: input | ||
attributes: | ||
label: Name abnormal settings | ||
description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles? | ||
placeholder: | ||
validations: | ||
- type: input | ||
attributes: | ||
label: Describe model location | ||
description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate? | ||
placeholder: | ||
validations: | ||
- type: input | ||
attributes: | ||
label: Describe your model | ||
description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)? | ||
validations: | ||
required: true | ||
- type: textarea | ||
attributes: | ||
label: Add your .zip here ⬇️ | ||
description: You can add the zip file and additional information that is relevant to the issue in the comments below. | ||
validations: | ||
required: true |
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