Experienced IT Specialist with strong expertise in customer support and cloud technologies, primarily Azure, complemented by hands-on experience in AWS, GCP, and Linux environments. Proficient in leveraging Azure tools and services to design, implement, and manage scalable and secure cloud infrastructures, ensuring optimal performance and delivering exceptional service.

• Infrastructure as Code (IaC)
• API integrations
• CI/CD pipelines

🎯 Proven success in:

• Designing scalable multi-cloud solutions
• Leading hybrid cloud migrations
• Implementing automation to ensure 99.99% uptime
• Enhancing security, optimizing costs, and driving business innovation

WTW (Aug 2022 - Present)

• 🛠️ Monitored and adjusted staffing plans to optimize real-time performance and meet SLA goals.
• 🔍 Utilized call monitoring tools to evaluate agent performance and escalate issues when needed.
• 📊 Generated Excel-based reports to forecast results and identify operational trends.
• Tools Used: NICE Workforce Management, Genesys Cloud, Webstation, Microsoft Excel, Power BI, Tableau.

nVent HOFFMAN (Mar 2021 - Aug 2022)

• ☁️ Deployed and managed over 50 Azure Virtual Machines, ensuring 99.99% uptime through automated processes.
• 🔒 Led the implementation of Azure API Management, centralizing API governance and improving security.
• 📉 Reduced system downtime by 25% through advanced network monitoring workflows.
• 🔧 Optimized resource usage and scalability by enhancing load balancer configurations.
• 🤝 Collaborated with cross-functional teams to design and implement infrastructure solutions that met business requirements.
• Tools Used: Azure Portal, Terraform, PowerShell, Azure API Management, Azure Monitor, Load Balancers.

MTN Cameroon (Sep 2016 - Feb 2021)

• 🛡️ Maintained and secured the company’s network infrastructure, optimizing performance and reliability.
• 🔗 Troubleshot and resolved network issues promptly, minimizing downtime and user impact.
• 📡 Implemented and configured network devices, including routers, switches, and firewalls.
• 🛠️ Configured mobile devices and SIM cards, ensuring seamless integration with the network and optimal user experience.
• 👥 Provided technical support to staff, effectively resolving connectivity problems.
• Tools Used: Cisco Routers and Switches, Fortinet Firewalls, Wireshark, Putty, TCP/IP Protocols.

• 🛠️ Designed and implemented a multi-cloud infrastructure using Terraform, enabling seamless deployments across Azure, AWS, and GCP.
• ⚙️ Automated CI/CD pipelines with Azure DevOps and Jenkins, reducing deployment time by 40%.
• 📊 Integrated Prometheus and Grafana for improved monitoring and visibility.
• 🔗 Project details available on GitHub: CloudProjects Repository

• ☁️ Developed and managed APIs using Azure API Management for secure, scalable integrations.
• 🔧 Implemented RESTful APIs for internal and external applications, enhancing interoperability.
• ⚡ Optimized API performance, reducing latency by 30%.

• 🚀 Cloud Security: Pursuing Certified Cloud Security Professional (CCSP).
• 🛠️ Exploring Kubernetes Advanced Concepts for scaling workloads.
• 🔍 Deep diving into Cloud Governance & Cost Management.

Azure | AWS | GCP

Terraform | Ansible

Azure DevOps | CI/CD Pipelines | Jenkins

Load Balancer Configuration | Network Optimization

Python | PowerShell | Bash

• ✅ Microsoft Certified: Azure Administrator (AZ-104)
• ✅ Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• 🚀 Currently Pursuing: Certified Cloud Security Professional (CCSP)

• St. Rita’s Technical and Commercial School
  📜 GED, Computer Science

• Cisco Networking Academy
  📜 Cisco Certified Network Associate (CCNA)

• NoelTechSolutions
  📜 Azure Cloud Computing Fundamentals

• 🌟 Passionate about cloud technology and IT automation.
• 🎥 Enjoy creating content and exploring the latest tech gadgets.
• 📚 Listening to audiobooks and podcasts on cloud computing, cybersecurity, and leadership.
• 🌍 Love traveling and photovideography!

💼 LinkedIn
🔗 GitHub Portfolio