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Update Technical Health Score #8908

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Update Technical Health Score #8908

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Update Technical Health Score
davidmedina-contact Apr 17, 2024
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11 changes: 6 additions & 5 deletions content/departments/data-analytics/user-definitions.md
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Expand Up @@ -57,11 +57,12 @@ NPS score = % promotors of total submissions - % detractors of total submissions

The technical health score combines high-level, aggregated metrics in order to understand customer engagement with the product, as a means to ensure customers are receiving maximum value from Sourcegraph. We currently include the following metrics:

| Metric | Description |
| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| Adoption measured as: MAU/Total purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base. |
| Usage measured as: DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
| # of versions behind current Sourcegraph version | Used as a measure of overall instance health |
| Metric | Description |
| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Adoption measured as: <br />MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base. <br />This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). |
| Adoption measured as: <br />MAU/TAM (%) | When a customer is on an unlimited deal contract (unlimited licensed seats), the account team will use TAM (Total Addressable Market) as a denominator. <br />TAM is the total amount of possible end-users that can use the Sourcegraph platform at a given company. |
| Usage measured as: <br />DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
| # of versions behind current Sourcegraph version | Used as a measure of overall instance health |

Additional Resources:

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