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clarification on scaled vs pooled vs ent #8494

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clarification on scaled vs pooled vs ent #8494

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6 changes: 3 additions & 3 deletions content/departments/technical-success/ta/index.md
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Expand Up @@ -13,11 +13,11 @@ Becoming a trusted advisor to our customers to enable them to better solve their
The Technical Advisory organization is comprised of three teams:

- [Enterprise & Strategic Technical Advisors](enterprise-success/index.md)
- Named, dedicated to specific customers; provides a high-touch experience
- Named, dedicated to specific customers; provides a high-touch, customized experience
- [Pooled Technical Advisors](pooled-success/index.md)
- Non-dedicated, on-demand rotation; provides a medium-touch experience
- Non-dedicated, shared across a set of customers; provides a medium-touch, customized experience, also leverages digital programming
- [Digital Technical Advisors](digital-success/index.md)
- Non-dedicated, on-demand; provides a low-touch digital-first experience
- Non-dedicated, on-demand across a large set of customers; provides a low-touch digital-first experience

## Customer Segmentation

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