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Update to add dotcom site admin details #8365

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Dec 21, 2023
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Update to add dotcom site admin details #8365

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Update to add dotcom site admin details
Galindo-J Dec 21, 2023
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Galindo-J Dec 21, 2023
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Update permanently_deleting_user_data.md
Galindo-J Dec 21, 2023
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2 changes: 1 addition & 1 deletion ...departments/technical-success/support/process/permanently_deleting_user_data.md
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Expand Up @@ -20,7 +20,7 @@ This will involve coordinating with multiple teams to get all the data deleted f

1a. If the request is for a Sourcegraph.com account, engage [one of your teammates who has access](../tools/index.md#sourcegraphcom-admin-access) (it requires site admin). Inform the customer that you can only remove the username associated with the email they submitted the request from.

_If no teammates with site admin access are available, then notify the customer that the account will be deleted by the end of the week/the end of next week (depending on when the request is made). Engage one of your teammates when possible and confirm with the customer once the account is deleted._
_Teammates can [request site admin access to dotcom](../../../security/admin-access-internal-instances.md) through Entitle._

1b. If the request is for a customers' on-prem instance, the site admin of that instance is the only one who can perform that action and they will need to follow the steps outlined here.

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