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dadlerj authored and actions-user committed Apr 5, 2024
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Expand Up @@ -12,10 +12,12 @@ There are two primary ways that we collect usage data from self-hosted Sourcegra
For recent versions of Sourcegraph, disabling either form of usage data collection requires a license key tag that permits it.

1. First, the customer must receive a [license key that has the appropriate tag(s) that permit "air gapped" usage](https://handbook.sourcegraph.com/departments/technical-success/ce/process/license_keys/). Currently, the options that permit portions of this are "Allow air gapped", "Allow disable telemetry export", and any enterprise plans that explicitly permit "air gapped" usage.

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* When this license key tag is applied to the customer instance, event-level telemetry exports (#2 in the [list above](#types-of-usage-data-we-collect)) will be automatically stopped.

- When this license key tag is applied to the customer instance, event-level telemetry exports (#2 in the [list above](#types-of-usage-data-we-collect)) will be automatically stopped.

2. Second, the customer may actually "air gap" their instance at this point. If they do so (e.g., via networking rules that disallow connections to Sourcegraph.com and other Sourcegraph-managed URLs), then by default all forms of usage data collection will be stopped.
* Note that if the customer doesn't have a license key that permits this, their instance will shut down and not allow further usage. Without the appropriate "air gap" license key tags, licenses are continuously validated by pinging Sourcegraph.com.

- Note that if the customer doesn't have a license key that permits this, their instance will shut down and not allow further usage. Without the appropriate "air gap" license key tags, licenses are continuously validated by pinging Sourcegraph.com.

3. Alternatively, the customer may choose to leave their connection to Sourcegraph.com open, but disable pings manually. This is done by adding (or updating) the following in their [site configuration](https://sourcegraph.com/docs/admin/config/site_config#reference):

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4 changes: 2 additions & 2 deletions content/departments/data-analytics/index.md
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Expand Up @@ -48,8 +48,8 @@ For internal team communication, see:

## Frequently asked questions

* See our full [FAQ here](faq.md).
* [How to disable usage data collection for a customer](./how-to-airgap-disable-telemetry.md).
- See our full [FAQ here](faq.md).
- [How to disable usage data collection for a customer](./how-to-airgap-disable-telemetry.md).

## **How to know what we are working on:**

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