squash! Prettier

content/departments/technical-success/ce/team-culture/team-norms.md

@@ -22,7 +22,7 @@ Prior to taking time off, CEs should:
 | #team-ce                     | Internal channel the CE team uses to touch base with each other.               |
 | #discuss-ce                  | External channel for other teams to ask CEs a question.                        |
 | #discuss-support-engineering | Where support collaborates with everyone outside of support.                   |
-| #discuss-technical-advisory  | Where TA collaborates with everyone outside of TA.                     |
+| #discuss-technical-advisory  | Where TA collaborates with everyone outside of TA.                             |
 | #discuss-engineering         | Where CEs can ask product and Eng questions about Sourcegraph.                 |
 | #feedback                    | Where CEs can share customer feedback with product.                            |
 | #discuss-technical-success   | Where customer-facing technical teams collaborate on questions and issues.     |

content/departments/technical-success/ce/team-culture/working-with-customers.md

@@ -160,11 +160,13 @@ A critical last step in the sales process is to hand off the opportunity to the
 The overall process is captured [here](../../ta/team-culture/working-with-customers.md#post-sales-handoff). It's most important that CE knows the process is slightly different depending on the [customer segmentation](../../ta/team-culture/team-norms.md#customer-segmentation) and whether they will be managed by a named, dedicated TA or part of our digital, scaled success program.
 
 Need-to-know's for a named TA account:
+
 - TA will handle the production license
 - CEs are expected to participate in a formal knowledge transfer / hand-off with the TA before the deal closes
   - CE should collect relevant information (doc links, channels, etc.) to make for a productive session
 - CE should participate in the post-sales kick-off call; after that, CE should roll off of the account until / unless there is an active expansion opportunity.
 
 Need-to-know's for a digital, scaled success account:
+
 - CE must handle the production license, and if a separate production cloud instance is required, should handle the creation request of that.
-- CE, as part of hand-off, should map the approproiate roles on the contacts in Salesforce. See role definitions [here, step 7](../../ta/team-culture/working-with-customers.md#process-overview).
+- CE, as part of hand-off, should map the approproiate roles on the contacts in Salesforce. See role definitions [here, step 7](../../ta/team-culture/working-with-customers.md#process-overview).