TA-handbook-split (#8486)

Separating TA space for scaled, pooled, and ent

content/departments/people-talent/talent/process/types_of_interviews.md

@@ -383,7 +383,7 @@ You are encouraged to use the following resources to answer the prompts:**
    2. [Download installers](https://docs.sourcegraph.com/cody/overview/app#installation)
 3. [https://sourcegraph.com/search](https://sourcegraph.com/search)
 4. [https://docs.sourcegraph.com/api/graphql](https://docs.sourcegraph.com/api/graphql)
-5. [Working with the SG GraphQL API](../../../technical-success/ta/team-culture/working-with-the-sourcegraph-graphql-api.md)
+5. [Working with the SG GraphQL API](../../../technical-success/ta/enterprise-success/team-culture/working-with-the-sourcegraph-graphql-api.md
 
 **Prompt 1 - Sourcegraph Product - Dev use cases (required)**
 

content/departments/technical-success/ce/process/create-new-license.md

@@ -0,0 +1,46 @@
+# Creating a new license key walkthrough
+
+This page is a dedicated deep-dive walkthrough for how to create a new license key.
+
+> [!NOTE] CEs should always consult with Sales before creating license keys for prospects (i.e., companies that have not yet officially become customers).
+
+> [!NOTE] Starting with Sourcegraph 5.1+, we require each customer instance to have a unique site_id and license key pair. Each instance should also have it's own subscription created. See [internal licensing FAQ](https://docs.google.com/document/d/1xzlkJd3HXGLzB67N7o-9T1s1YXhc1LeGDdJyKDyqfbI) for more details.
+
+> [!NOTE] The Subscription ID and Opportunity ID used below are **not** the same as the Subscription or Opportunity number. The correct data can be found in the Opportunity under Important Technical Details -> License IDs. It can also be pulled from the URL of the corresponding Subscription or Opportunity page.
+
+The CE should first create a Sourcegraph.com user account for the prospect/customer. Assuming there is not one already. The username of the account should have the following format `CompanyName-UniqueId`. This is format is described below. The email of the account should be left blank. Once that is available, follow the steps below.
+
+1. Sign in to [site admin](license_keys.md#accessing-site-admin).
+1. Assuming this is the first time creating a license for this account you must first create a user by navigating to the [users page](https://sourcegraph.com/site-admin/users) and create new user account.
+   - You can also check for a user already exists by searching for a valid account (the uniqueID should match the Salesforce Account ID).
+1. Creating a new user: we no longer create user-level accounts, instead we create a user for the Account itself. The username of the new user should utilize the following naming convention: `Company_Name-SFDC_Unique_Account_ID`.
+   - Replace `Company_Name` with the name of the company from Salesforce
+   - Separate these components with a hyphen: `-`
+   - The `SFDC_Unique_Account_ID` should be taken from the Unique Account ID field on the Account record in Salesforce.
+1. Once the user account is created navigate to the [subscriptions page](https://sourcegraph.com/site-admin/dotcom/product/subscriptions).
+1. Click **Create product subscription**.
+   - **Note: You must create a new subscription for each customer instance as well**.
+1. Search for the user account that was created above in step 3 and click **Create new subscription**.
+1. From the Product Subscription page for that user account, click **Generate new license manually**.
+1. Fill out the license details:
+   1. The customer name auto-populates from the user account.
+   1. Enter the Salesforce Subscription ID if relevant; new trials will not have a subscription ID.
+      1. This is important for automated billing.
+      1. Verify if a subscription ID is available from the License IDs field on the Salesforce Opportunity
+   1. Fill out the Salesforce Opportunity ID from the License IDs field on the Salesforce Opportunity.
+      1. NOTE: Every single license should be associated to an Opportunity ID.
+      1. NOTE: This is NOT the Opportunity Number!
+   1. Select the license subscription plan from the dropdown. See the [plans](license_keys.md#plans) section for more.
+   1. Add additional tags as required
+      1. For example: add tags to denote the instance type: eg `instance:test`
+      1. You may also need to add `MAU` or `true-up` if a soft cap scenario. See the [feature tags](license_keys.md#feature-tags) section for more.
+   1. Select the number of licensed users.
+      1. NOTE: if you added the `true-up` tag, the customer **will** be able to exceed this count (soft cap), but administrators will see a warning.
+      1. NOTE: If this is a license key for a lower-level environment the user count should not exceed 20.
+1. Select the license expiration date. For production keys, this needs to match the end date of the contract itself.
+   1. NOTE: Licenses expire at midnight of the date selected based on _the timezone of the browser where the license is being generated from_. It is important to consider this as depending on the teammate location and the customer location you may need to actually set the expiration date to lag by a day.
+1. Click **Generate license**.
+1. If the customer should have **Cody Access** once you generate an active license you are now able to toggle on `Access to hosted Cody Services`. Click Enable when the warning shows.
+   1. Everything should fill in for you; however if you need to modify the rate limit of chat requests per day or code completions per day you can do so by clicking on the pencil icon.
+1. Follow our [key sharing policy](license_keys.md#license-key-sharing-policy) for sharing this license key with your prospect or customer. You can link them to the following docs for instructions on where to add the key: [Updating your license key](https://sourcegraph.com/docs/admin/subscriptions#updating-your-license-key)
+1. Finally, a new customer, you must map the license key to the Salesforce instance for usage data tracking following [these directions](https://docs.google.com/document/d/12W85VTKLJg2Os74PWADxwOPfpMozB0mUm4Do6fN9dFs/edit?usp=sharing).