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After downloading this repo and opening the files manually and steppi… #21
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…ng through the code it seems line 1486 of Xmpplm.cs is only checking to see if the XMLNODE has a BODY tag, but messages from Cisco do not have a BODY, they have an EVENT tag.
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#20 …Fixed this issue for me. This saved me having to spend a few thousand dollars with Matrix. From debugging @smiley22 awesome work, it seems line 1486 of Xmpplm.cs is only checking to see if the XMLNODE has a BODY tag, but messages from Cisco do not have a BODY, they have an EVENT tag.
See Example XML Payload below.
/finesse/api/User/radlam/Dialogs 4165 Rose Adlam radlam radlam 1 NOT_READY861true 63 Fun Activities false /finesse/api/ReasonCode/63 63 Agent Supervisor NOT_READY 2021-04-20T02:14:46.303Z 29 Tier 2 29 Tier 2 /finesse/api/Team/29 26 Tier 1 /finesse/api/Team/26 /finesse/api/User/radlam PUT 3d639227-a7b6-445e-b5cf-abfdd14976c6