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Update service_blueprint.md
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cscairns authored Jul 14, 2023
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Expand Up @@ -43,7 +43,7 @@ Customer actions are the sequence of activities they do in the course of a servi

### 3. Document employee actions

Map the corresponding actions that employees take, both on the fronstage (what customers see) and the backstage (what happens behind the scenes).
Map the corresponding actions that employees take, both on the frontstage (what customers see) and the backstage (what happens behind the scenes).

### 4. Document the support processes

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