Once you have enabled the Service Now (SNOW) Alert Exentension, click on the extension icon and configure Servicenow instance details.
Servicenow instance detail allow for notification popup and audio alert when a count is >0 in a queue. You can also display the count of that queue in the Extention Icon bubble.
Base URL:This field requires your Base Service Now URL. EX. "https://{yourinstance}.service-now.com"
Notify 1 URL:This field is for the URL of the first queue you would like notification data from. To get the URL in Service now, create a filtered queue / report as per your requirement (like state is new and created before last 15min) and once the report is coming ok, copy that report's URL here.
Example url:https://{yourinstance}.service-now.com/incident_list.do?sysparm_query=active%3Dtrue%5Estate%3D1%5Esys_created_on%3Cjavascript:gs.beginningOfLast15Minutes()&sysparm_first_row=1&sysparm_view=
Notify 2 URL:This is the second Notification URL generate URL as you did for Notify 1.
Split Badge:This allows you to seperate the two Notify counts in the Extension Icon. If true the Numbers will appear "2 | 3" if False the numbers will be a total: "5"
