feat(aps): troubleshooting

scaleway · Feb 3, 2025 · 4d4cdf5 · 4d4cdf5
1 parent 7d9a441
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Showing 8 changed files with 68 additions and 24 deletions.
diff --git a/menu/navigation.json b/menu/navigation.json
@@ -931,20 +931,32 @@
               {
                 "items": [
                   {
-                    "label": "Filevault is preventing system boot",
+                    "label": "Troubleshooting issues related to FileVault preventing system boot",
                     "slug": "filevault-preventing-system-boot"
                   },
+                  {
+                    "label": "Troubleshooting inaccessibility issues to Mac minis",
+                    "slug": "mac-mini-inacessible"
+                  },
+                  {
+                    "label": "Troubleshooting Mac mini installation issues",
+                    "slug": "mac-mini-installation-issues"
+                  },
                   {
                     "label": "Troubleshooting remote desktop connections to Mac mini servers",
                     "slug": "cant-connect-using-vnc"
                   },
                   {
-                    "label": "I can not connect to my Mac mini through a remote SSH connection",
+                    "label": "Troubleshooting SSH connection issues to Mac mini servers",
                     "slug": "cant-connect-using-ssh"
                   },
                   {
-                    "label": "I can not create a new Apple Account on my Mac mini",
+                    "label": "Troubleshooting Apple account creation for hosted Mac minis",
                     "slug": "cant-create-apple-account"
+                  },
+                  {
+                    "label": "Troubleshooting deletion issues with Mac minis",
+                    "slug": "cant-delete-mac-mini"
                   }
                 ],
                 "label": "Troubleshooting",

diff --git a/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx b/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx
@@ -1,9 +1,9 @@
 ---
 meta:
-  title: Resolving SSH connection issues to Scaleway Mac mini servers
+  title: Troubleshooting SSH connection issues to Scaleway Mac mini servers
   description: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device.
 content:
-  h1: Resolving SSH connection issues to Scaleway Mac mini servers
+  h1: Troubleshooting SSH connection issues to Scaleway Mac mini servers
   paragraph: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device.
 tags: ssh ssh-key connection
 dates:
@@ -60,4 +60,4 @@ ssh -i /path/to/your/private_key user@<server_ip>
 Replace `/path/to/your/private_key` with your actual private key location and `<server_ip>` with your Mac mini’s IP address.
 
 ## Further troubleshooting
- If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
+ If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.
diff --git a/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx b/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx
@@ -1,9 +1,9 @@
 ---
 meta:
-  title: Troubleshooting Remote Desktop connections to Mac mini servers
+  title: Troubleshooting remote desktop connections to Mac mini servers
   description: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini.
 content:
-  h1: Troubleshooting Remote Desktop connections to Mac mini servers
+  h1: Troubleshooting remote desktop connections to Mac mini servers
   paragraph: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini.
 tags: remote vnc connection apple-silicon error
 dates:
@@ -36,7 +36,7 @@ You are unable to establish a remote desktop (VNC) connection to your Scaleway M
 - Incorrect credentials are being used.
 - Remote connection client compatibility issues.
 
-### Steps to resolve
+### Solution
 
 #### Verify the server status
 Run the following command in a terminal:
@@ -78,7 +78,7 @@ Use a compatible VNC client. See [this guide](/apple-silicon/how-to/access-remot
 If all else fails, [reinstall macOS](/apple-silicon/how-to/reinstall-mac-mini/) via the Scaleway console. 
 <Message type="important">
   Reinstalling your Mac mini will delete all data on it's disk. Ensure you have a backup of your data before launching any reinstallation.
-</Messsage>
+</Message>
 
 ## Advanced configuration and security
 
@@ -108,4 +108,4 @@ sudo killall screensharingd
 ```
 
 ## Further troubleshooting
-If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
+If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.
diff --git a/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx b/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx
@@ -21,12 +21,12 @@ It serves as a unique account used to authenticate your identity and connect you
 ## Problem
 You are unable to create an Apple Account directly from your hosted Mac mini.
 
-### Symptoms:
+### Symptoms
 - An error message appears when trying to create an Apple Account.
 - The system prevents you from proceeding with account creation.
 - The error "Too many Apple Accounts created on this device" is displayed.
 
-### Possible causes:
+### Possible causes
 - Apple limits the number of Apple Accounts that can be created on a single device.
 - Restrictions on hosted Mac minis may prevent direct account creation.
 - Temporary connectivity issues may block the account creation process.

diff --git a/pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx b/pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx
@@ -0,0 +1,32 @@
+---
+meta:
+  title: Troubleshooting deletion issues with Mac minis
+  description: This page suggests solutions for when you cannot delete your Mac mini
+content:
+  h1: Troubleshooting deletion issues with Mac minis
+  paragraph: This page suggests solutions for when you cannot delete your Mac mini.
+tags: mac-mini deletion
+dates:
+  validation: 2025-01-30
+  posted: 2024-10-24
+categories:
+  - bare-metal
+---
+
+## Problem
+You are unable to delete your Mac mini.
+
+### Symptoms
+- An error message appears when trying to delete your Mac mini.
+- The Scaleway console prevents you from deleting your Mac mini.
+
+### Possible causes
+- The minimum rental period for Apple Mac mini machines is 24 hours due to [Apple's Software License Agreement](https://www.apple.com/legal/sla/docs/macOSSequoia.pdf) (Section 3. ii).
+- Scaleway enforces this restriction to comply with Apple's licensing terms.
+
+### Solution
+- After keeping the Mac mini for more than 24 hours, try deleting it again via the Scaleway console, CLI, or API.
+
+## Further troubleshooting
+If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for assistance with further troubleshooting.
+
diff --git a/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx b/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx
@@ -1,9 +1,9 @@
 ---
 meta:
-  title: Preventing FileVault from blocking system boot
+  title: Troubleshooting issues related to FileVault preventing system boot
   description: This page explains how to prevent FileVault from stopping your system from booting.
 content:
-  h1: Preventing FileVault from blocking system boot
+  h1: Troubleshooting issues related to FileVault preventing system boot
   paragraph: This page explains how to prevent FileVault from stopping your system from booting.
 tags: filevault boot booting
 dates:
@@ -64,4 +64,4 @@ To prevent FileVault from causing boot issues in the future:
 - **Ensure proper backups** before making changes to encryption settings.
 
 ## Further troubleshooting
-If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
+If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.
diff --git a/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx b/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx
@@ -1,9 +1,9 @@
 ---
 meta:
-  title: Resolving Inaccessibility Issues with Mac mini
+  title: Troubleshooting inaccessibility issues with Mac mini
   description: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini.
 content:
-  h1: Resolving Inaccessibility Issues with Mac mini
+  h1: Troubleshooting inaccessibility issues with Mac mini
   paragraph: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini.
 tags: access, connectivity, mac-mini
 dates:
@@ -25,12 +25,12 @@ My Mac mini is inaccessible.
 ### Symptoms
 Your Mac mini is inaccessible when you try to reach it on its IP address or hostname.
 
-## Possible causes:
+## Possible causes
 - Network configuration errors.
 - Firewall settings blocking access.
 - System crashes or unresponsive states.
 
-### Solution:
+### Solution
 1. Check the network configuration:
    - Ensure that your Mac mini is correctly configured with the appropriate IP settings.
 
@@ -41,4 +41,4 @@ Your Mac mini is inaccessible when you try to reach it on its IP address or host
    - Use the Scaleway console to reboot your Mac mini.
 
 4. Contact support:
-   - If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for Further troubleshooting.
+   - If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for further troubleshooting.
diff --git a/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx b/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx
@@ -25,12 +25,12 @@ The installation of your Mac mini failed.
 ### Symptoms
 The installation of your hosted Mac mini could not complete successfully.
 
-### Possible causes:
+### Possible causes
 - Incompatible installation image.
 - Network interruptions during installation.
 - Hardware compatibility issues.
 
-### Solution:
+### Solution
 1. Verify installation image:
    - Ensure that the installation image is not is compatible with your Mac mini version. If unsure try a different version and relaunch the installation process.
 
@@ -41,4 +41,4 @@ The installation of your hosted Mac mini could not complete successfully.
    - Navigate to the Scaleway console, select your Mac mini, and initiate a [reinstallation of macOS](/apple-silicon/how-to/reinstall-mac-mini/).
 
 4. Contact support:
-   - If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting.
+   - If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.