twilio-tap-zendesk

Tap for Zendesk

Installation

1. Create and activate a virtualenv
2. pip install -e '.[dev]'

---

Authentication

Using OAuth

OAuth is the default authentication method for tap-zendesk. To use OAuth, you will need to fetch an access_token from a configured Zendesk integration. See https://support.zendesk.com/hc/en-us/articles/203663836 for more details on how to integrate your application with Zendesk.

config.json

{
  "access_token": "AVERYLONGOAUTHTOKEN",
  "subdomain": "acme",
  "start_date": "2000-01-01T00:00:00Z"
}

Using API Tokens

For a simplified, but less granular setup, you can use the API Token authentication which can be generated from the Zendesk Admin page. See https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token- for more details about generating an API Token. You'll then be able to use the admins's email and the generated api_token to authenticate.

config.json

{
  "email": "[email protected]",
  "api_token": "THISISAVERYLONGTOKEN",
  "subdomain": "acme",
  "start_date": "2000-01-01T00:00:00Z"
}

An optional end_date field can be added to the config.json This functionality has been added to ease the backfill procedure for a limited time duration for Zendesk

If passed, data would be loaded for date >= start_date and date < end_date

A second, optional, configurable field skip_deleted can also be passed in the config. This defaults to True, and means that if a ticket's status field is deleted, the audits, metrics and comments will not be requested for that ticket ID.

Note that the status = deleted flag is only valid for the /incremental/tickets endpoint, not /tickets.

Sideloading for tickets

Sideloading is a functionality provided by Zendesk to fetch related records in a single request more detail - https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/

There are two ways in which the records are returned:

1. Within the same object as a column
2. As a separate object

Here we have provided support for sideloading only the 1st type i.e. the attributes returned in the same object as additional columns

Sideload supported for tickets:

1. comment_count
2. dates
3. metric_sets
4. slas

To sideload an object a list can be passed in the metadata under sideload-objects for tickets object in the catalog.json file

e.g.

{"metadata": [
        {
          "breadcrumb": [],
          "metadata": {
            "table-key-properties": [
              "id"
            ],
            "forced-replication-method": "INCREMENTAL",
            "valid-replication-keys": [
              "generated_timestamp"
            ],
            "sideload-objects": ["comment_count","dates","metric_events","slas"]
          }
        }]
}

note: above extract is a part of the complete metadata for tickets

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