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Troubleshooting Guide
Note: This assumes that you've already entered in the correct credentials for your email address and IMAP settings and have resolved any missing server dependencies you may have. Read the quick setup guide for more info.
Due to the way RBE works with WordPress' scheduling functions, sometimes you'll need to refresh the page to trigger an inbox check.
Try refreshing the page or navigating to another page. Then, navigate back to the settings page to see if the green "CONNECTED" text shows up.
If you see green, that means RBE is connected to your inbox and will continue to run until the "Keep Alive Connection" limit!
If you still see red, try downloading and installing the Cron View plugin. Navigate to "Tools > What's in Cron?". This will show all of WordPress' scheduled tasks. If you find that tasks under the "Next Due" column were supposed to fire, but didn't. Try navigating to your homepage a few times in an attempt to trigger WordPress' cron. If you still find that your WordPress tasks have not run, then there's a probable issue with WordPress cron on your server, please try posting on the WordPress support forums for further help.
If you have password-protected your site with .htpasswd, you'll have to whitelist wp-cron.php from being blocked.
Jay has written a post detailing how you can do that by modifying your .htaccess file here. An alternative method is to hook into the 'http_request_args' filter; the Xili Group outlines how to do that here.
Now try to trigger WordPress' scheduled tasks by navigating to your homepage.
Here are some things to try:
(1) Does your site generate enough traffic?
Read this FAQ for more info.
(2) Did GMail mark your reply as spam?
If you're using GMail, see if GMail marked your reply email as spam. Login to GMail with the credentials you use in RBE and check the "Spam" folder.
If your reply email is in there, then that's the reason your reply was not posted onto the site.
(3) Are you on a shared host?
If you're on a shared host, you will not have the most optimal performance.
Read the Server Requirements section for more info and tips on setting the "Keep Alive Connection" limit to a lower limit like 1 or 2 minutes.
Then, check the RBE debug log. Read point (4) for more info on this.
(4) Check the debug log
If you've connected successfully, but still haven't seen your post, RBE comes equipped with a debug log.
You can view this log by navigating to /wp-content/bp-rbe-debug.log on your server.
If you are seeing a lot of "Uh-oh! Looks like RBE is stuck!" entries, then you'll need to set your "Keep Alive Connection" limit to a lower interval until you no longer see this error on a consistent basis.
Note down any errors you find and either post a new issue publicly or contact me privately here.