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Update managed-service-provider.md #16184

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10 changes: 8 additions & 2 deletions tidb-cloud/managed-service-provider-customer.md
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Expand Up @@ -5,9 +5,15 @@ summary: Learn how to become a Managed Service Provider (MSP) customer.

# Managed Service Provider Customer

A Managed Service Provider (MSP) customer is a customer who uses the TiDB Cloud Services provided by the Managed Service Provider. The MSP customer need to purchase TiDB Cloud and pay invoices through the MSP channel.
A Managed Service Provider (MSP) customer is a customer who uses the TiDB Cloud Services provided by the Managed Service Provider.

This document describes how to become an MSP customer and some common operations for MSP customers.
Compared to the direct TiDB Cloud customer, there are several differences for sign-up and invoice payment:
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- The MSP customer needs to signup TiDB Cloud account from MSP dedicated sign-up page
- The MSP customer pays invoices through the MSP channel, instead of pay from PingCAP
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Other daily operations on TiDB Cloud console are the same for both direct TiDB Cloud customers and MSP customers.
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This document describes how to become an MSP customer and how to check history and future bills for MSP customers.

## Create a new MSP customer account

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26 changes: 24 additions & 2 deletions tidb-cloud/managed-service-provider.md
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Expand Up @@ -4,13 +4,35 @@ summary: Learn how to become a Managed Service Provider (MSP).
---

# Managed Service Provider
The Managed Service Partner Program is designed to create and support a close working relationship between PingCAP and our partners to benefit our common customers.
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A managed service provider (MSP) is a partner who resells TiDB Cloud and provides value-added services, including but not limited to TiDB Cloud organization management, billing services, and technical support.

Benefits to the managed service provider include:
- Discounts and Incentive Program
- Enablement training
- Increased visibility through certification
- Joint marketing opportunities
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## Become an MSP of PingCAP

If you are interested in the MSP program and would like to join as a partner, [contact sales](https://www.pingcap.com/partners/become-a-partner/) to enroll. We will carefully evaluate your request and get back to you soon.
If you are interested in the MSP program and would like to join as a partner, [contact sales](https://www.pingcap.com/partners/become-a-partner/) to enroll. Please prepare the following info:
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- Company name
- Company contact email
- Company official website URL
- Company logo (one SVG file for light mode and one SVG file for dark mode. Horizontal logo with 256 x 48 pixels is preferred)
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We will carefully evaluate your request and get back to you soon.

## Manage daily tasks for MSP customers

Once you are approved as a PingCAP MSP, you will receive an API key for the [MSP Management API](https://docs.pingcap.com/tidbcloud/api/msp/v1beta1). You can manage your MSP customers' daily tasks via OpenAPI.
Once you are approved as a PingCAP MSP, you will receive an API key for the [MSP Management API](https://docs.pingcap.com/tidbcloud/api/msp/v1beta1).

You can use MSP management API to manage daily tasks:
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- Query MSP monthly bill for a given month
- Query credits applied to MSP
- Query discounts applied to MSP
- Query monthly bill for a specific MSP customer
- Create a new signup URL for new MSP customer
- List all MSP customers
- Retrieve MSP customer info by organization ID
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