Configuration settings

PanicHD comes with a collection of configuration settings which you can edit to adapt the package behavior on your preference. You can configure them by accessing the PanicHD top navigation > PanicHD > Configuration.

If you're also interested on creating your own settings or how to use any of them (the default or your custom ones) inside your Laravel app, you can read a dedicated wiki page for that.

In this document:

• Essential settings to set in your app

Essential Settings

These are the ones we consider the most important settings that anybody whom installs or configures PanicHD should know.

In "initial" tab:

• main_route: URL folder from your Laravel root URL where you will work with PanicHD's tickets.
• master_template: You surely know you can replace any package view with your custom version easily. With this setting you can also replace "panichd::master" view with any view in resources\views folder without needing to be inside vendor folder.

In "tickets" tab:

• default_status_id: When a Member that has not the agent role creates a ticket, he can't choose (or even view) the ticket status. The tickets with this setting status_id will be find in the "Newest" ticket list.
• default_priority_id: As with status_id, raw members can't choose it so it's important to specify this setting in any production environment.
• default_reopen_status_id: For complete tickets, when as an agent you click on "reopen ticket", the configured status_id in this setting will be used. For production it may be useful to create a different status for these tickets different of the status of other active tickets.