updated maintenance notice

netboxlabs · Sep 25, 2023 · 2c4abf5 · 2c4abf5
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diff --git a/docs/maintenance.md b/docs/maintenance.md
@@ -1,7 +1,11 @@
-# Weekly Routine NetBox Cloud Maintenance
+# Weekly NetBox Cloud Platform Maintenance Window Notice
 
-The NetBox Cloud platform has weekly maintenance windows on Tuesday and Thursday from 3:00-5:00am EDT / 12:00-2:00am PDT / 7:00-8:00am UTC. 
+On the week of Sept 18th, NetBox Labs began weekly maintenance windows on Tuesdays and Thursdays between the hours of 3:00 - 5:00am EDT / 12:00 - 2:00am PDT / 07:00 - 09:00 UTC. 
 
-We do not typically expect downtime during these windows, and if anything, it should be on the order of a few minutes if your instance needs to restart. If you have any jobs running during this window, we recommend you shift the window to a different time if it isn’t too difficult.
+These windows are used for routine maintenance on the infrastructure supporting the NetBox Labs Console, NetBox Cloud instances, and other cloud products and services offered by NetBox Labs. This includes applying necessary security patches and required upgrades to cloud infrastructure, and/or making other underlying infrastructure changes to increase reliability, security and performance. These maintenance windows are not used to perform upgrades of individual customer NetBox instance versions, only the underlying cloud infrastructure.
 
-If you have any concerns around this then please reach to to the [NetBox Labs Support Team](mailto:[email protected])
+Not every maintenance window will be used, and when it is used we will always try to complete the maintenance with no disruption to your service. In the case that downtime is unavoidable, you can expect the downtime to be limited to no more than a few minutes. If it is ever necessary to perform maintenance that could result in more extended downtime, we will provide ample notice and create a separate one-time maintenance window on [status.netboxlabs.com]( https://status.netboxlabs.com/). Note that the routine Tuesday/Thursday maintenance windows will not be reflected on the status page.
+
+If you have any automation jobs running during these maintenance windows, we recommend that you ensure that they include business logic to properly handle failed requests, and/or shift them to run outside the maintenance windows.
+
+Please don’t hesitate to reach out to the [NetBox Labs Support Team](mailto:[email protected]) if you have any questions about this or anything else regarding NetBox Cloud. We are always happy to jump on a call or chat over email to answer any of your questions.
diff --git a/overrides/main.html b/overrides/main.html
@@ -2,6 +2,6 @@
 
 {% block announce %}
   <center>
-  <p>Weekly maintenance windows - Tuesday and Thursday from 3:00-5:00am EDT / 12:00-2:00am PDT / 7:00-8:00am UTC</p>
+  <p>Weekly maintenance windows - Tuesday and Thursday from 3:00-5:00am EDT / 12:00-2:00am PDT / 7:00-9:00am UTC</p>
 </center>
 {% endblock %}