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Merge pull request #27 from nasa-gibs/wv-3376-change-support-email
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WV-3376: change support email
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minniewong authored Oct 29, 2024
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2 changes: 1 addition & 1 deletion docs/contact-us.md
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# Contact Us

Contact us at [support@earthdata.nasa.gov](mailto:support@earthdata.nasa.gov?subject=GIBS API Questions) if you have any suggestions or questions.
Contact us at [earthdata-[email protected]](mailto:earthdata-[email protected]?subject=GIBS API Questions) if you have any suggestions or questions.

Be sure to refer to the [Data Use Policy and Acknowledgements](..#data-use-policy-and-acknowledgements) when utilizing GIBS imagery services.

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* [**Accessing via Map Libraries and Scripts**](./map-library-usage/) - Learn how to access GIBS imagery from interactive mapping libraries and GDAL-based scripts
* [**Accessing via Python**](./python-usage/) - Python examples of accessing GIBS imagery (also downloadable as a [**Jupyter Notebook**](https://github.com/nasa-gibs/gibs-api-docs/raw/main/docs/python-usage.ipynb))

Contact us at [support@earthdata.nasa.gov](mailto:support@earthdata.nasa.gov?subject=GIBS API Questions) if you have additional questions.
Contact us at [earthdata-[email protected]](mailto:earthdata-[email protected]?subject=GIBS API Questions) if you have additional questions.

You may also visit the [GIBS landing page](https://earthdata.nasa.gov/gibs){:target="_blank"} for high-level information and the [GIBS blog](https://wiki.earthdata.nasa.gov/pages/viewrecentblogposts.action?key=GIBS){:target="_blank"} for periodic updates on new Worldview features, GIBS service enhancements, and visualization layers.

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4 changes: 2 additions & 2 deletions docs/map-library-usage.md
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## Bulk Downloading

A "Bulk Download" is defined as the planned retrieval of more than 1,000,000 imagery tiles within a 24 hour period. These activities are typically orchestrated through script-based access to the GIBS API, not user-based access through a client application. In order to ensure quality of service for all GIBS users, the GIBS team requests that bulk downloading activities be coordinated at least 48 hours in advance of the planned download. Prior to
beginning your bulk downloading activities, please contact the GIBS support team at [support@earthdata.nasa.gov](mailto:support@earthdata.nasa.gov?subject=GIBS Bulk Download Request) with the subject "GIBS Bulk
beginning your bulk downloading activities, please contact the GIBS support team at [earthdata-[email protected]](mailto:earthdata-[email protected]?subject=GIBS Bulk Download Request) with the subject "GIBS Bulk
Download Request" and the following information:

1. Purpose
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3. Evenly distribute download requests across the entire bulk downloading period, avoiding significant spikes of activity.
4. Start small with fewer concurrent threads and build to your proposed maximum download rate.

Subscribe to our mailing list [by sending an email to this address](mailto:[email protected]) (no subject or text in the body is needed) and [follow our blog](https://wiki.earthdata.nasa.gov/pages/viewrecentblogposts.action?key=GIBS){:target="_blank"} to stay up-to-date with new features and changes to existing services. Or contact us at [support@earthdata.nasa.gov](mailto:support@earthdata.nasa.gov?subject=GIS API Questions) with feedback and questions.
Subscribe to our mailing list [by sending an email to this address](mailto:[email protected]) (no subject or text in the body is needed) and [follow our blog](https://wiki.earthdata.nasa.gov/pages/viewrecentblogposts.action?key=GIBS){:target="_blank"} to stay up-to-date with new features and changes to existing services. Or contact us at [earthdata-[email protected]](mailto:earthdata-[email protected]?subject=GIS API Questions) with feedback and questions.

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