Change support email to support form

maxmind · Oct 9, 2024 · b6fa5c8 · b6fa5c8
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Showing 12 changed files with 15 additions and 16 deletions.
diff --git a/content/contribute.md b/content/contribute.md
@@ -46,7 +46,9 @@ minor modifications.
 ## Sharing Your Tools
 
 If you would like us to feature an API or tool that you’ve developed for use
-with our products and services, please send us an email at [email protected]
+with our products and services, please <a
+href="https://support.maxmind.com/hc/en-us/requests/new">contact our support
+team</a>
 with a brief description of the tool and a link to the code and documentation.
 We do not guarantee that we will feature all contributions on our site, but
 we’re always interested to see what you come up with.

diff --git a/content/geoip/docs/web-services/legacy.md b/content/geoip/docs/web-services/legacy.md
@@ -473,7 +473,7 @@ encoding is also referred to as latin1.
           </p>
 
           <ul>
-            <li><strong>PERMISSION_REQUIRED</strong> – This is returned if you do not have permission to use the service. Please contact <a href="mailto:support@maxmind.com">support@maxmind.com</a> for more information.</li>
+            <li><strong>PERMISSION_REQUIRED</strong> – This is returned if you do not have permission to use the service. Please <a href="https://support.maxmind.com/hc/en-us/requests/new">contact our support team</a> for more information.</li>
             <li>
               <strong>INVALID_LICENSE_KEY</strong> – This error will be returned
               when the license key you pass is not a valid license key or when your account has run out of queries.

diff --git a/content/geoip/docs/web-services/responses.md b/content/geoip/docs/web-services/responses.md
@@ -111,8 +111,7 @@ to handle any valid HTTP `4xx` or `5xx` status code.
         <td><code>PERMISSION_REQUIRED</code></td>
         <td>402 Payment Required</td>
         <td>
-          You do not have permission to use the service. Please contact
-          [email protected] for more information.
+          You do not have permission to use the service. Please <a href="https://support.maxmind.com/hc/en-us/requests/new">contact our support team</a> for more information.
         </td>
       </tr>
       <tr>

diff --git a/content/geoip/geolocate-an-ip/client-side-javascript.md b/content/geoip/geolocate-an-ip/client-side-javascript.md
@@ -196,7 +196,7 @@ description of the error.
 | `DOMAIN_REGISTRATION_REQUIRED` | 401 Unauthorized     | The domain of your site is not registered.                                                              |
 | `QUERY_FORBIDDEN`              | 401 Unauthorized     | You tried to access a service or feature that is not covered by your service plan.                      |
 | `OUT_OF_QUERIES`               | 402 Payment Required | The license key you have provided is out of queries. Please purchase more queries to use this service.  |
-| `PERMISSION_REQUIRED`          | 403 Forbidden        | You do not have permission to use the service. Please contact support@maxmind.com for more information. |
+| `PERMISSION_REQUIRED`          | 403 Forbidden        | You do not have permission to use the service. Please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new) for more information. |
 | `HTTP_TIMEOUT`                 | (none)               | The request to the GeoIP2 web service timed out.                                                        |
 | `HTTP_ERROR`                   | (none)               | There was an error making the request to the GeoIP2 web service.                                        |
 

diff --git a/content/geoip/privacy-exclusions-api.md b/content/geoip/privacy-exclusions-api.md
@@ -119,7 +119,7 @@ to handle any valid HTTP 4xx or 5xx status code.
 | AUTHORIZATION_INVALID | 401 Unauthorized          | Your [account ID or license key](https://www.maxmind.com/en/accounts/current/license-key) could not be authenticated.                                    |
 | ACCOUNT_ID_REQUIRED   | 401 Unauthorized          | An [account ID and license key](https://www.maxmind.com/en/accounts/current/license-key) are required to use this service.                               |
 | LICENSE_KEY_REQUIRED  | 401 Unauthorized          | An [account ID and license key](https://www.maxmind.com/en/accounts/current/license-key) are required to use this service.                               |
-| PERMISSION_REQUIRED   | 403 Forbidden             | You do not have permission to use the service. Please contact support@maxmind.com for more information.                                                  |
+| PERMISSION_REQUIRED   | 403 Forbidden             | You do not have permission to use the service. Please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new) for more information.                                                  |
 | _(none)_              | 503 Service Not Available | There is a problem with the web service server. You can [check the status of our services](https://status.maxmind.com), or try this request again later. |
 
 #### Example Response (for an unsuccessful request)

diff --git a/content/minfraud/api-documentation/requests.md b/content/minfraud/api-documentation/requests.md
@@ -658,7 +658,7 @@ where the event took place
   * `wirecard`
   * `worldpay`
 
-  If your payment processor is missing from this list, please contact [support@maxmind.com](mailto:support@maxmind.com).
+  If your payment processor is missing from this list, please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new).
   {{</minfraud-schema-row>}}
 
   {{< minfraud-schema-row key="was_authorized" type="request" valueType="boolean"  >}}

diff --git a/content/minfraud/api-documentation/responses.md b/content/minfraud/api-documentation/responses.md
@@ -122,8 +122,7 @@ to handle any valid HTTP `4xx` or `5xx` status code.
         <td><code>PERMISSION_REQUIRED</code></td>
         <td>403 Forbidden</td>
         <td>
-          You do not have permission to use the service. Please contact
-          [email protected] for more information.
+          You do not have permission to use the service. Please <a href="https://support.maxmind.com/hc/en-us/requests/new">contact our support team</a> for more information.
         </td>
       </tr>
       <tr>

diff --git a/content/minfraud/minfraud-legacy.md b/content/minfraud/minfraud-legacy.md
@@ -794,7 +794,7 @@ current when they signed up for the service. The latest version is 1.3.
                   <li><strong>INVALID_LICENSE_KEY</strong></li>
                   <li><strong>MAX_REQUESTS_REACHED</strong> – This is returned when your account is out of queries.</li>
                   <li><strong>LICENSE_REQUIRED</strong> – This is returned if you do not provide a license key at all.</li>
-                  <li><strong>PERMISSION_REQUIRED</strong> – This is returned if you do not have permission to use the service. Please contact <a href="mailto:support@maxmind.com">support@maxmind.com</a> for more information.</li>
+                  <li><strong>PERMISSION_REQUIRED</strong> – This is returned if you do not have permission to use the service. Please <a href="https://support.maxmind.com/hc/en-us/requests/new">contact our support team</a> for more information.</li>
                </ul>
                The possible warning codes are:
                <ul>

diff --git a/content/minfraud/proxy-detection.md b/content/minfraud/proxy-detection.md
@@ -132,7 +132,7 @@ All strings are returned as ASCII.
                   The possible error codes are:
                </p>
                <ul>
-                  <li>`PERMISSION_REQUIRED` – You do not have permission to use the service. Please contact <a href="mailto:support@maxmind.com">support@maxmind.com</a> for more information.</li>
+                  <li>`PERMISSION_REQUIRED` – You do not have permission to use the service. Please <a href="https://support.maxmind.com/hc/en-us/requests/new">contact our support team</a> for more information.</li>
                   <li>
                      `LICENSE_REQUIRED` – You must provide a license key.
                   </li>

diff --git a/content/minfraud/release-notes/2013.md b/content/minfraud/release-notes/2013.md
@@ -11,7 +11,7 @@ months. The rollout will be gradual to ensure a minimum of disruption for
 clients. We will be adding AAAA records for hostnames on the dates specified
 below. Most clients aren't yet using IPv6 and should notice no issues. Clients
 with properly configured IPv6 should also notice no issues. If you have any
-questions or issues, please email us at support@maxmind.com.
+questions or issues, please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new).
 
 The AAAA address for US West servers will be 2607:f0d0:3:7::4.
 
@@ -63,8 +63,7 @@ interruption in service. The new IPs are live now, and though we won't change
 DNS until the dates specified above, you may begin directing traffic to them now
 if you wish.
 
-If you have any questions please don't hesitate to email us at
-[email protected].
+If you have any questions please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new).
 
 List of affected hostnames:
 

diff --git a/content/minfraud/release-notes/2014.md b/content/minfraud/release-notes/2014.md
@@ -19,6 +19,6 @@ that you upgrade your WSDL:
 In addition, on August 5, we will disable the web services on port 8005 for one
 hour starting at 1pm UTC.
 
-Please email us at support@maxmind.com if you have any questions.
+Please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new) if you have any questions.
 
 {{</ release-note >}}
diff --git a/content/minfraud/working-with-transaction-dispositions.md b/content/minfraud/working-with-transaction-dispositions.md
@@ -215,7 +215,7 @@ to handle any valid HTTP 4xx or 5xx status code.
 | AUTHORIZATION_INVALID  | 401 Unauthorized           | You have supplied an invalid [MaxMind account ID and/or license key](https://www.maxmind.com/en/accounts/current/license-key) in the [Authorization](#authorization-and-security) header.              |
 | LICENSE_KEY_REQUIRED   | 401 Unauthorized           | You have not supplied a [MaxMind license key](https://www.maxmind.com/en/accounts/current/license-key) in the [Authorization](#authorization-and-security) header.                                     |
 | ACCOUNT_ID_REQUIRED    | 401 Unauthorized           | You have not supplied a [MaxMind account ID](https://support.maxmind.com/hc/en-us/articles/4412951066779-Find-my-Account-ID) in the [Authorization](#authorization-and-security) header. |
-| PERMISSION_REQUIRED    | 403 Forbidden              | You do not have permission to use the service. Please contact support@maxmind.com for more information.                                                                                  |
+| PERMISSION_REQUIRED    | 403 Forbidden              | You do not have permission to use the service. Please [contact our support team](https://support.maxmind.com/hc/en-us/requests/new) for more information.                                                                                  |
 | (none)                 | 406 Not Acceptable         | Your request included an `Accept-Charset` header that is not supported. `UTF-8` is the only acceptable character set.                                                                    |
 | (none)                 | 415 Unsupported Media Type | Your request included an `Accept` header that is not supported. The web service cannot return content of that type.                                                                      |
 | (none)                 | 503 Service Not Available  | There is a problem with the web service server. You can try this request again later.                                                                                                    |