Clarify why posts deleted by Data Retention job are visible in the we…

…bapp (#6823) * Clarify why posts deleted by Data Retention job are visible in the web app * Update source/comply/data-retention-policy.rst * Update source/comply/data-retention-policy.rst * Apply suggestions from code review * Update data-retention-policy.rst * Update data-retention-policy.rst * Update data-retention-policy.rst * Update source/comply/data-retention-policy.rst --------- Co-authored-by: Carrie Warner (Mattermost) <[email protected]>
mattermost · Dec 11, 2023 · 63f07cd · 63f07cd
1 parent 1307f44
commit 63f07cd
Showing 1 changed file with 5 additions and 2 deletions.
diff --git a/source/comply/data-retention-policy.rst b/source/comply/data-retention-policy.rst
@@ -10,8 +10,6 @@ By default, Mattermost stores all message history providing an unlimited search
 
 In Mattermost Enterprise, you can set a global retention policy as well as custom retention policies to manage how long messages and file uploads are kept in Mattermost channels and direct messages.
 
-For scheduled data retention jobs to work, the `global retention policy for files </configure/configuration-settings.html#enable-global-retention-policy-for-files>`__ as well as the `global retention policy for messages </configure/configuration-settings.html#enable-global-retention-policy-for-messages>`__ configuration settings in the ``config.json`` file must be set to ``true``. These configuration settings are disabled by default.
-
 .. warning:: 
   Once a message or a file is deleted, the action is irreversible. Please use caution when setting up global or custom data retention policies.
 
@@ -63,6 +61,11 @@ Replies that did not exceed the message duration are still displayed in the user
 
 If there was a file attached to the message, it will be removed from the user interface only.  
 
+Why can I still see messages that were supposedly deleted?
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+The web and desktop app cache posts. Posts deleted by a data retention job will be visible to end users until they clear their cache and refresh.
+
 What happens when a file is deleted by the file retention policy?
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~