Tracking is the process of gathering and management of information related to the current location of products or delivery items.
Effective tracking doesn't just improve customer satisfaction; it also empowers companies with precise Estimated Time of Arrival (ETA), ultimately elevating the overall quality of the service.
The objective of this app is to provide information to the customers about their packages status across all the delivery process from its order placement until its arrival to its destiny.
Nowadays, parcels carry bars or QR codes can hold much more information than a simple package number. The software can record:
- The history of where the parcel has been.
- Its content.
- Weight.
- Dimensions.
- Recipient and destination.
- Required certifications.
Every time the parcel changes hands, an employee from the delivery company can use a barcode scanner to scan the package history in the system.
Companies can then make this information accessible to their customers, who can then track packages as they reach another destiny. The item will be scanned and updated when it is:
- Loaded for delivery.
- Leaves the courier agency.
- Received by a new agency.
- Sent out for delivery again.
Finally, it arrives at the recipient's location, and the parcel is scanned for the last time.
A shipment is the total consignment of goods transported from Consignor to Consignee. Consignment is a form of business in which a vendor maintains a stock of materials at a customer site. The vendor retains ownership of the materials until they are withdrawn from the consignment stores.
- Order placed by receiving party, handled by the Sales department, processed by the Warehouse Department and transported by the LSP(Logistic Service Provider).
- The Transport order placed by the Sales Department at the LSP, to transport shipping units of service parts according to delivery schedule to the receiving party.
- The tracking information of shipping units captured at certain events during the transportation process by a source (scanner).
| Delivery status | Description |
|---|---|
| Order placed | After successfully completing checkout, the order is registered in the merchant's system, marking the start of the post-purchase journey. |
| Order confirmed | The merchant verifies receipt of payment and confirms that the order is legit. |
| Order processing | The order is being readied for shipment, potentially involving product picking, packing, and labeling. |
| Shipped/Dispatched | The delivery service now has the order, and customers usually receive a tracking number. |
| In transit | The package is moving between locations or on its way to the recipient, typically taking the most time during long-distance shipments. |
| Out for delivery | The order is on its last leg of the journey, expected to be delivered shortly. |
| Delivered | The customer's address has successfully received the package. |
| Attempted delivery | A courier tried delivering the order, but some issue prevented its completion. |
| Canceled | Due to reasons like stock issues or payment problems, the order doesn’t go through. |
| Held at customs | For international orders, customs might inspect or await clearance for the package. |
| Awaiting pickup | Customers can collect their ready at the retailer or courier pickup location. |
| Delayed | External factors like weather or operational challenges have postponed the delivery. |
| Lost | The delivery network can't locate the package. |