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# When a user creates an issue that is actually a support request, it should | |
# be closed with a friendly comment. | |
# | |
# This triggers on an issue being labelled with the `support` tag. | |
name: 'Support Requests' | |
on: | |
issues: | |
types: [labeled, unlabeled, reopened] | |
permissions: | |
issues: write | |
jobs: | |
action: | |
runs-on: ubuntu-latest | |
steps: | |
- uses: dessant/support-requests@v4 | |
with: | |
github-token: ${{ github.token }} | |
support-label: 'support' | |
issue-comment: > | |
👋 @{issue-author}, | |
Sorry to hear you are having difficulties with Kivy's python-for-android; Kivy unites a number of different technologies, so building apps can be temperamental. | |
We try to use GitHub issues only to track work for developers to do to fix bugs and add new features to python-for-android. | |
However, this issue appears to be a support request. Please use our | |
[support channels](https://github.com/kivy/python-for-android/blob/master/CONTACT.md) | |
to get help with the project. | |
If you're having trouble installing python-for-android, | |
please see our [quickstart](https://python-for-android.readthedocs.io/en/latest/quickstart) guide. | |
If you're having trouble using python-for-android, | |
please see our [troubleshooting guide](https://python-for-android.readthedocs.io/en/latest/troubleshooting) | |
and [FAQ](https://github.com/kivy/python-for-android/blob/master/FAQ.md). | |
Let us know if this comment was made in error, and we'll be happy | |
to reopen the issue. | |
close-issue: true | |
lock-issue: false |