This dataset describes customers behavior and profiles of Telco companies that are used to analyze and predict customer retention.
The data set includes information about:
- Customers who left within the last month – the column is called Churn
- Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
- Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
- Demographic info about customers – gender, age range, and if they have partners and dependents
- Total data points: 7043 and total columns (features): 21. (https://www.kaggle.com/blastchar/telco-customer-churn)
| Feature Name | Type | Description |
|---|---|---|
| CustomerID | (continous) | Unique identifier for the Customer. |
| Gender | Categorical | Whether the customer is a male or a female. |
| SeniorCitizen | Categorical | Whether the customer is a senior citizen or not (1, 0). |
| Partner | Categorical | Whether the customer has a partner or not (Yes, No). |
| Dependents | Categorical | Whether the customer has dependents or not (Yes, No). |
| Tenure | Numerical | Number of months the customer has stayed with the company. |
| PhoneService | Categorical | Whether the customer has a phone service or not (Yes, No). |
| MultipleLines | Categorical | Whether the customer has multiple lines or not (Yes, No, No phone service). |
| InternetService | Categorical | Customer’s internet service provider (DSL, Fiber optic, No). |
| OnlineSecurity | Categorical | Whether the customer has online security or not (Yes, No, No internet service). |
| OnlineBackup | Categorical | Data that copied to an “off-site' or cloud backup service (Yes, No). |
| DeviceProtection | Categorical | Protection from loss or theft to damage, malfunction and threats to your personal data (Yes, No). |
| TechSupport | Categorical | Assistance that is provided to a user who requires helps with a technical product or service (Yes, No). |
| StreamingTV | Categorical | Digital distribution of television content, such as TV shows, as streaming media delivered over the Internet (Yes, No). |
| StreamingMovies | Categorical | Consume movies online without downloading files that take up storage space on device (Yes, No). |
| Contract | Categorical | A legally enforceable agreement that creates, defines, and governs mutual rights and obligations among its parties. |
| PaperlessBilling | Categorical | Electronic version of a bill instead of a paper bill (Yes, No). |
| PaymentMethod | Categorical | A way that customers pay for a product or service. |
| MonthlyCharges | Numerical | Rates applicable to all billed electricity consumption included in a normal billing cycle. |
| TotalCharges | Numerical | All sums paid by the Customer and all sums payable under the Contract in respect of goods and Services. |
| Churn (Target Feature) | Categorical | Customers that stop using your business during a given time frame (Yes, No). |