Page not loading when trying to set up 2FA while joining an organisation

[rodolfoBee]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

The organisation owner:

1. Enforce 2FA in your organisation
2. Invite a new member who does not have 2FA to join the organisation

The new member:

1. Open the invite email and click Join organisation
2. Create a new account or log in with existing one (the issue happens in both cases)
3. Click on "Configure Two-Factor Auth" as prompt by the UI

Expected Result

The user is redirected to the security page to set 2FA.

Actual Result

Similar to the issue reported in #47146, the page does not load. The network tab does not show any requests.

The workaround is to go directly to https://{{org slug}}.sentry.io/settings/account/security/ or https://sentry.io/settings/account/security/ to set up 2FA.

Product Area

Settings - Auth

Link

No response

DSN

No response

Version

No response

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-settings-auth for triage ⏲️

[leedongwei]

We've scheduled an engineer to investigate.

[mifu67]

My hypothesis is that this is happening because the user's corresponding organization member doesn't exist yet for the org inviting the user. We'll aim to address this in the Auth V2 project, but in the meantime, we can use the workaround.

[jrabinow]

Speaking as the person who reported the ticket: can I suggest automatically redirecting to the personal settings instead of leaving people with a blank page?

[shellyvo]

Another ticket here: https://sentry.zendesk.com/agent/tickets/145140

[shellyvo]

Another related ticket: https://sentry.zendesk.com/agent/tickets/145538

[joemartinezsentry]

Another ticket here https://sentry.zendesk.com/agent/tickets/144894

[Anji05-Sentry]

Another related ticket https://sentry.zendesk.com/agent/tickets/145688

[m-takahashi19]

We have encountered the same issue. Hope it solves as soon as possible!

[shellyvo]

Another ticket: https://sentry.zendesk.com/agent/tickets/145773

[rodolfoBee]

@leedongwei do we have an update on this issue?

[cobyeastwood183]

one more, https://sentry.zendesk.com/agent/tickets/145820

[joemartinezsentry]

Another one: https://sentry.zendesk.com/agent/tickets/145965

[mifu67]

@rodolfoBee I'll have a fix out today. #85887

[mifu67]

The quick fix in #85887 has been deployed. A more substantial fix will be done later down the line, so I'm keeping this issue open.