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GovPress no longer has squads
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Update links to Trello boards and Slack channels to match reality.
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snim2 committed Sep 19, 2023
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2 changes: 1 addition & 1 deletion src/govpress-unit/plugin-advisories.md
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Expand Up @@ -20,7 +20,7 @@ The steps for progressing an Advisory are:
6. Request a CVE

The progress of advisories and inspections should be tracked on the
[Oak Squad Trello board](https://trello.com/b/pF46aRdl/govpress-oak-squad)
[Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog)

## Check for existing advisories

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2 changes: 1 addition & 1 deletion src/govpress-unit/plugin-reviews.md
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Expand Up @@ -48,7 +48,7 @@ draft or privately published.
## The Trello board

The progress of plugin inspections is tracked using the
[Oak Squad Trello board](https://trello.com/b/pF46aRdl/govpress-oak-squad).
[Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog).
Although this contains a backlog of pending inspections, the order these are
worked through should be based on the associated tickets, or on Fridays, in
discussion with DMs.
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21 changes: 11 additions & 10 deletions src/govpress-unit/support.md
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Expand Up @@ -33,7 +33,7 @@ someone appropriate in the relevant Zendesk group, which are:
days and is clearly defined. This might mean making a small change to the
styling of a site or its functionality. Tickets in this view should have a
corresponding Trello card in the
[Oak Squad board](https://trello.com/b/pF46aRdl/govpress-oak-squad).
[Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog).
- **GovPress scoping and discussion** for development tasks that take more than 0.5 days.
This work may need to be scoped in more detail and the relevant Delivery and
Squad Lead should be made aware of it. If a task is very complex, colleagues
Expand All @@ -42,7 +42,8 @@ someone appropriate in the relevant Zendesk group, which are:
especially busy, support work might move into Pine Squad, or be scheduled for
future sprints. Tickets in this view should have a corresponding Trello card
in the
[Spruce Squad board](https://trello.com/b/c060cvdQ/govpress-spruce-delivery-board).
[Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog)
or they may be moved out to a client Trello board.

Note that if a task takes longer than expected, colleagues on GovPress 1st or
2nd line support will want to cascade the work down to the next group.
Expand Down Expand Up @@ -89,7 +90,7 @@ which are closest to breaching their SLA.

![ Zendesk Trello integration](/assets/images/govpress/support-Zendesk-Trello-integration.png)

You can automatically create a Trello card for the Oak or Spruce squad boards
You can automatically create a Trello card for the appropriate board
from within Zendesk. Click on the "bento box" menu icon labelled **Apps** on the
right of the ticket (1), and fill in the highlighted form (2) to create a new
ticket. Once the ticket has been created, you will see its id appear with the
Expand All @@ -102,7 +103,7 @@ other ticket attributes (3).
On Support, you are likely to need access to more of our infrastructure than you
would normally use in day to day development work. If you have never worked on
the support rota before, in the
[Oak Squad Trello board](https://trello.com/b/pF46aRdl/govpress-oak-squad),
[Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog),
please make a copy of the card called
[Add a new developer to the support rota (copy me!)](https://trello.com/c/Q5BahEhI/207-add-a-new-developer-to-the-support-rota-copy-me)
to keep track of the work that you (and others) need to do to gain access to all
Expand Down Expand Up @@ -169,7 +170,7 @@ in the group.
## During your rotation

Whilst you are working in Support, please attend the Oak Squad stand-ups and join
the [Oak Squad Trello board](https://trello.com/b/pF46aRdl/govpress-oak-squad).
the [Support and Maintenance Backlog](https://trello.com/b/pF46aRdl/govpress-support-and-maintenance-backlog).
This will help you with context for what is going on in 2nd line support, and
the other work around our infrastructure.

Expand Down Expand Up @@ -211,17 +212,17 @@ sometimes holds tickets for GovPress.
## If you run out of 2nd line tickets to work on

Whilst you are on Support, 2nd line work should keep you busy through the day
and this will be your first priority. Work from your usual squad will be picked
up by other colleagues.
and this will be your first priority. Work from any sprinting teams you might have
been working with will be picked up by other colleagues.

If you run out of tickets to resolve, please ask GovPress 1st line support if
they need help. If you still have nothing to do, please go through the
**Weekly routine** swimlane in the
[Oak Squad Trello board](https://trello.com/b/pF46aRdl/govpress-oak-squad),
**Weekly tasks** swimlane in the
[Week in Progress](https://trello.com/b/Y2QL3Pha/govpress-support-and-maintenance-week-in-progress),
which lists the jobs that need completing weekly. Each card there should have a
clear explanation of how the relevant job should be done. If those explanations
aren’t clear, please ask on the
[Oak Squad Slack channel](https://dxw.slack.com/archives/C04AJM8DCRF).
[`#dxw-govpress-maintenance-and-support` Slack channel](https://dxw.slack.com/archives/C04AJM8DCRF).

## Ending a 2nd line support rotation

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