Identify potential solutions or products, whether free or commercial, to address the toil in the ticketing system. These solutions should aim to mitigate issues such as recurring obsolete alerts and lack of prioritization. Create a markdown file and fill these solutions in your markdown file (feel free to use your repo's README.md file for this task).
Shoreline is a cloud copilot for engineering teams who need to ensure systems and services are always available, stable, and secure. Our platform works everywhere you do and helps you reduce MTTD and MTTR, improve runbook quality, and increase uptime.
Focus on: Observability Incident Management Escalation & Debugging MTTR
gRPC is a modern open-source, high-performance Remote Procedure Call (RPC) framework that plays a critical role in efficiently connecting microservices. Spring, meanwhile, is a popular framework that provides a flexible, modular programming model, comprehensive infrastructure integrations with a rich ecosystem and community support.