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chore: Handbook - Mattermost -> Discord
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pranavrajs authored Apr 6, 2022
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title: 'Communication'
---

As we are working remotely, it is essential to have clarity in communication to work effectively. To support this, we practice **asynchronous communication** among the team. Most of the communication happens via Github Issues or Pull requests and through the internal Mattermost channel & user Discord channel.
As we are working remotely, it is essential to have clarity in communication to work effectively. To support this, we practice **asynchronous communication** among the team. Most of the communication happens via Github Issues or Pull requests and through the internal Discord channel & user Discord channel.

### Values

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- Asking questions in public channels instead of DMs. If another person is having a similar problem, then we don't need to repeat it.
- Instead of jumping on a call, write the content down on Github/Notion. (e.g.: All product-related questions/thoughts can be added to the `contributing guide` or `product repository`. All internal process questions can be on the `public/private` handbook.)

#### Etiquette on Mattermost
#### Etiquette on Discord

Being on Mattermost channels can be distracting. So here are some guidelines on how we can reduce distractions:
Being on Discord channels can be distracting. So here are some guidelines on how we can reduce distractions:

- **@all** or **@here** mentions should be reserved for urgent or time-sensitive posts that require immediate attention by everyone in the channel. (e.g.: Requesting the team for QA server availability, Changing a meeting invite URL just before a meeting, or soliciting urgent help for a service disruption, where you're not sure who is immediately available)

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