I am an experienced technical writer with 5 years of industry experience. My professional background has largely been in expanding Software-as-a-Service startups, building their documentation libraries and providing much needed resources and protocols for them. In my last two roles I have served as the sole TW in fast-paced startups, working closely with engineering teams and other high-level stakeholders. I have, as a result, been able to make executive decisions and operate indepenently to drive documentation quality. Beyond basic technical docs, I have designed style guides, contribution protocols, architecture diagrams, company graphics and icons, API tutorials, onboarding guides, and other instructional or information content.
I believe keeping things shorts and putting myself in the user's perspective are essential to creating quality content. Below is a deep dive into my experience, with additional writing and design samples found across this repository.
Technical Writer (July 2022 - Jun 2024)
- Maintained ownership of public product docs and internal docs including company style guide, team
onboarding guides, and standard operating procedures as company’s sole technical writer
- Increased annual organic traffic to docs by 43% and total number of docs by 91%
- Managed public docs site containing over 170 articles, receiving over 40,000 monthly users
- Adopted site auditing tooling including GitHub plugins and Ahrefs to detect broken hyperlinks, readability, and other metrics to improve documentation quality
- Implemented docs versioning of multiple product releases
- Coordinated with developers and subject matter experts to create new product docs via GitHub, GitBook, Google Docs, and with Markdown, keeping up with monthly release schedule
- Wrote on technical subjects including Kubernetes infrastructure, FinOps, cloud services, cost monitoring, APIs, and data security
- Implemented content management system GitBook and provided training to team members across 7 teams and departments
- Developed onboarding guide for beta cloud product, distributed to over 50 early access clients
Technical Writer (Aug 2021 - Apr 2022)
- Created and edited technical documentation, including tutorials and product guides, for both developers and customers about edge cloud computing platform using Docs as Code workflow
- Designed graphics showcasing platform features using Adobe Photoshop and Illustrator, conforming with brand standards
- Wrote content style guide and maintained tens of documents to conform with terminology and formatting
- Resourced information for API documentation using Postman and GitHub
OpenMRS
Technical Writer, Google Season of Docs Participant (May 2021 - Nov 2021)
- Streamlined new user experience for open-source community by updating onboarding docs on Confluence-based organization Wiki
- Restructured Getting Started guides to streamline onboarding process for new users by emphasizing instructional direction and contribution
Technical Writing Intern (Sep 2019 - Aug 2020)
- Wrote technical articles on healthcare concepts including 5G and medical technology by consulting with key AbbVie personnel
- Worked in team of three to overhaul company’s onboarding process for staff members using Atlassian Confluence
University of Illinois Urbana-Champaign (2017 - 2021)
- Bachelor of Arts, Communication, Public Relations
FinOps Foundation, Introduction to FOCUS (2024)
GitHub | GitBook | Markdown | Jira | Postman | Adobe Photoshop | HTML | CSS | Kubernetes | kubectl | Helm | Google Cloud Platform | Amazon Web Services | Figma | UI/UX | Microsoft Office | Microsoft SharePoint | SnagIt | draw.io | Confluence | Statamic | SEO | Ahrefs | Google Analytics | Zendesk