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Best Practices
Behind the scenes, the Common Hosted Email Service dispatches SMTP email messages to the apps.smtp.gov.bc.ca SMTP server which is managed by OCIO. Before you consider using CHES for your line of business needs, please take a moment to review the following information regarding the best practices and general fair use limits for the apps.smtp.gov.bc.ca SMTP server.
When using CHES, only government messages are allowed. You should only be using domains that OCIO Exchange hosts such as @gov.bc.ca or one of the other 60 plus domains that they manage. If you have requirements to send emails outside of that, please note that OCIO will not be updating their core SPF, DMARC or DKIM records with client server IPs as that is not permitted.
Submit an iStore Office Productivity Consulting Order with Messaging to investigate using an existing hosted domain or setting up a separate domain for your custom sending needs. This has the benefit of configuring the SPF, DMARC and DKIM records with your server IP addresses.
While the CHES API is designed to be flexible and scale based on load demand, there are still general usage rate guidelines you should follow as recommended by OCIO for the underlying SMTP server:
| Parameters | Limits |
|---|---|
| Recipient rate limit | 10,000 recipients per day |
| Recipient limit | 500 recipients |
| Recipient proxy address limit | 400 |
| Message rate limit | 30 messages per minute |
Submit an iStore Office Productivity Consulting Order with Messaging at the beginning of the build if your line of business is expecting to exceed the limits in this table.
It's worth remembering that all every spam filter out there is different depending on the client or service you use. Here are some general recommendations:
- Don't include textual spam triggers. (E.g. suspicious words in the subject or body.)
- Use your own variation of a "no-reply" sender address. (
[email protected]is reserved. You could for example use[email protected]instead.) - Consider the format of attached files. (E.g. zip files could trigger spam filters.)
- Use a tool to check your email "score" (E.g. https://www.mail-tester.com/.)
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