Support agent

[omrsamer]

Amazon Bedrock Agent Samples Pull Request

Describe your changes

• Concise description of PR

Added a support agent example. The example has 4 Agents. Supervisor agent, JIRA task agent, Github documentation agent and greeting agent

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Issue ticket number and link

• issue#

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All Submissions:

• Have you followed the guidelines in our Contributing document?
• Have you checked to ensure there aren't other open Pull Requests for the same update/change?
• [x]Are you uploading a dataset?
• Have you added contributions to RELEASE NOTES?

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New Example Submissions:

• Have you tested your code, and made sure the functionality runs successfully?
• Have you linted your python code with black?
• List the shared tools that your example is using:

1. Agents
2. Knowledge Base
3. Python
4. Boto3
5. Retry

• [ Yes] My implementation uses helper functions in src/utils/*. List them here:

1. bedrock_agent_helper.py
2. bedrock_agent.py
3. knowledge_base_webcrawler_helper.py
4. knowledge_base_confluence_helper.py
5. knowledge_base_helper.py

• Have you included your Agent Example name and introduction in README.md and examples/agents/README.md?
• Have you included your Multi-Agent Example name and introduction in README.md and examples/multi_agent_collaboration/README.md?
• Have you documented Introduction, Architecture Diagram, Prerequisites, Usage, Sample Prompts, and Clean Up steps in your example README?
• I agree to resolve any issues created for this example in the future.

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src/utils Submissions:

Changes to utils folder won't be accepted. Instead, open a new issue.

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New src/shared tool Submissions:

• Business justification for including a new tool

This tool is necessary because it proposes a new example use case to be used by customers to implement a multi-agent use case to answer support related questions and troubleshooting

• How is this tool implemented?
  • • AWS CDK
  • • AWS CloudFormation (recommended)

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Changes to src/shared tools:

Changes to existing tools won't be accepted. Instead, open a new issue.

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• Add your name to CONTRIBUTORS.md :D

[EashanKaushik]

• Do not erase any parts of this template that are not applicable to your pull request.
• If a section is not applicable, explicitly state the reason.
• • Tick the checkboxes for the items you have completed.
• These are mandatory requirements, not mere suggestions.

[omrsamer]

Updated

[EashanKaushik]

Do you have a architecture diagram? Uploading that would be useful.

[omrsamer]

Not yet.
I can create one but ETA would be next week

[omrsamer]

Architecture

[EashanKaushik]

Please add the same to the readme