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chore: updates to whitelisting info (#2628)
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## Description 

Provide a concise summary of the changes made in this pull request
- Updates to whitelist information
      - Security
      - Airgapped

## Pull request type

Check the appropriate box:

- [ ] Review Fixes
- [ ] Documentation Overhaul
- [x] Feature/Story
    - Link one or more Engineering Tickets
        * 
- [ ] A-Force
- [ ] Error in documentation
- [ ] Maintenance

## Documentation tickets

 Link to one or more documentation tickets:
 - 

## Checklist

From the below options, select the ones that are applicable:

- [x] Checked for Grammarly suggestions.
- [x] Adhered to the writing checklist.
- [ ] Adhered to the media checklist.
- [ ] Verified and updated cross-references or added redirect rules.
- [ ] Tested the redirect rules on deploy preview.
- [ ] Validated the modifications made to the content on the deploy
preview.
- [ ] Validated the CSS modifications on different screen sizes.
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jnikhila authored Oct 25, 2024
1 parent b8827be commit ed9a636
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Expand Up @@ -14,7 +14,7 @@ Privacy-minded users may equate air-gapping with the reluctance to share usage t

## Whitelisting and requesting Airgapped Edition

The majority of users can effectively use Appsmith by allowing access to `cs.appsmith.com`. However, in organizations where maintaining complete internet isolation is a critical compliance requirement, obtaining an airgapped edition is imperative. To initiate this process, contact the Appsmith sales team at `[email protected]`.
The majority of users can access Appsmith by allowing the domain `cs.appsmith.com`. When whitelisting, ensure that you add the domain `cs.appsmith.com`, as IP-based whitelisting is not allowed for this domain because it relies on dynamic IPs for scaling and load balancing. However, in organizations where maintaining complete internet isolation is a critical compliance requirement, obtaining an airgapped edition is imperative. To initiate this process, contact the Appsmith sales team at `[email protected]`.

## Unsupported features in Airgapped Edition

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2 changes: 1 addition & 1 deletion website/docs/product/security.md
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Expand Up @@ -18,7 +18,7 @@ Appsmith applications are secure-by-default, with a number of strategies in plac

- **Secure Connections**: Appsmith Cloud establishes connections with databases and API endpoints exclusively through whitelisted IP addresses `18.223.74.85` and `3.131.104.27`. All traffic to and from Appsmith Cloud is secured using TLS encryption.

- **Domain Whitelisting**: For self-hosted Appsmith instances, it’s necessary to whitelist the domain `cs.appsmith.com` to ensure that features like version control with Git and cloud storage function correctly. Appsmith does not support IP-based whitelisting, as the infrastructure uses dynamic IPs needed for scaling and load balancing. By implementing domain-based whitelisting, you can establish a stable and reliable configuration, ensuring uninterrupted connectivity even with changes to the backend IP addresses.
- **Domain Whitelisting**: For self-hosted Appsmith users, it’s necessary to whitelist the domain `cs.appsmith.com`. IP-based whitelisting is not allowed for this domain because it relies on dynamic IPs for scaling and load balancing.

- **Compliant Hosting**: The cloud version of Appsmith is hosted on AWS data centers that adhere to SOC 1 and SOC 2 compliance standards. These servers provide a secure environment, and their integrity is bolstered by systematic backups to prevent data loss.

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