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How to Troubleshoot

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Will Strohl edited this page Sep 9, 2020 · 3 revisions

First, you'll most likely need to be sure to at least be on Windows Server 2012 or Windows 10 (or newer) and have TLS 1.2 enabled.

If you're running into issues, update the DotNetNuke.Log4Net.config file in the root of your website to have the Debug setting turned on like seen below.

<level value="Debug" />

You'll find the troubleshooting details logged in the log file for the current date in the following folder, as shown in the example below (requires file system access).

/Portals/_default/Logs/2020.09.09.log.resources

Look for a section similar to what's shown below and attempt to be sure that the values match what you expect and what the CloudFlare API purge_cache documentation expects.

Troubleshoot Log

Just below that section, you should also see the API response. You want this to have a true response for success. If it's not, then be sure to note and Google for the cause of any error messages.

Troubleshoot logs

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