fix(backend): 我的待办区分处理和协助页面 #8750

# Reviewed, transaction id: 28615

dbm-ui/backend/configuration/models/dba.py

@@ -60,3 +60,11 @@ def get_biz_db_type_admins(cls, bk_biz_id: int, db_type: str) -> List[str]:
             if db_type == admin["db_type"]:
                 return admin["users"] or DEFAULT_DB_ADMINISTRATORS
         return DEFAULT_DB_ADMINISTRATORS
+
+    @classmethod
+    def get_dba_for_db_type(cls, bk_biz_id: int, db_type: str) -> List[str]:
+        """获取主dba、备dba、二线dba人员"""
+        dba_list = cls.list_biz_admins(bk_biz_id)
+        dba_content = next((dba for dba in dba_list if dba["db_type"] == db_type), {"users": []})
+        users = dba_content.get("users", [])
+        return users[:1], users[1:2], users[2:]

dbm-ui/backend/ticket/filters.py

@@ -24,6 +24,7 @@ class TicketListFilter(filters.FilterSet):
     cluster = filters.CharFilter(field_name="cluster", method="filter_cluster", label=_("集群域名"))
     todo = filters.CharFilter(field_name="todo", method="filter_todo", label=_("代办状态"))
     ordering = filters.CharFilter(field_name="ordering", method="order_ticket", label=_("排序字段"))
+    is_assist = filters.BooleanFilter(field_name="is_assist", method="filter_is_assist", label=_("是否协助"))
 
     class Meta:
         model = Ticket
@@ -47,11 +48,21 @@ def filter_ids(self, queryset, name, value):
     def filter_todo(self, queryset, name, value):
         user = self.request.user.username
         if value == "running":
-            todo_filter = Q(todo_of_ticket__operators__contains=user, todo_of_ticket__status__in=TODO_RUNNING_STATUS)
+            todo_filter = Q(
+                Q(todo_of_ticket__operators__contains=user) | Q(todo_of_ticket__helpers__contains=user),
+                todo_of_ticket__status__in=TODO_RUNNING_STATUS,
+            )
         else:
             todo_filter = Q(todo_of_ticket__done_by=user)
         return queryset.filter(todo_filter).distinct()
 
+    def filter_is_assist(self, queryset, name, value):
+        user = self.request.user.username
+        # 根据 value 的值选择不同的字段
+        field = "helpers" if value else "operators"
+        todo_filter = Q(**{f"todo_of_ticket__{field}__contains": user}, todo_of_ticket__status__in=TODO_RUNNING_STATUS)
+        return queryset.filter(todo_filter).distinct()
+
     def filter_status(self, queryset, name, value):
         status = value.split(",")
         status_filter = Q()

dbm-ui/backend/ticket/handler.py

@@ -40,7 +40,6 @@
 from backend.ticket.exceptions import TicketFlowsConfigException
 from backend.ticket.flow_manager.manager import TicketFlowManager
 from backend.ticket.models import Flow, Ticket, TicketFlowsConfig, Todo
-from backend.ticket.serializers import TodoSerializer
 from backend.ticket.todos import BaseTodoContext, TodoActorFactory
 from backend.ticket.todos.itsm_todo import ItsmTodoContext
 
@@ -287,6 +286,7 @@ def batch_process_todo(cls, user, action, operations):
         @param action 动作
         @param operations: todo列表，每个item包含todo id和params
         """
+        from backend.ticket.serializers import TodoSerializer
 
         results = []
         for operation in operations:

dbm-ui/backend/ticket/migrations/0013_todo_helpers.py

@@ -0,0 +1,18 @@
+# Generated by Django 3.2.25 on 2025-01-03 02:28
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("ticket", "0012_alter_ticket_remark"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="todo",
+            name="helpers",
+            field=models.JSONField(default=list, verbose_name="协助人"),
+        ),
+    ]

dbm-ui/backend/ticket/models/todo.py

@@ -39,39 +39,52 @@ def exist_unfinished(self):
     def get_operators(self, todo_type, ticket, operators):
         # 获得提单人，dba，业务协助人. TODO: 后续还会细分主、备、二线DBA，以及明确区分协助人角色
         creator = [ticket.creator]
-        dba = DBAdministrator.get_biz_db_type_admins(ticket.bk_biz_id, ticket.group)
+        # dba = DBAdministrator.get_biz_db_type_admins(ticket.bk_biz_id, ticket.group)
+        dba, second_dba, other_dba = DBAdministrator.get_dba_for_db_type(ticket.bk_biz_id, ticket.group)
         biz_helpers = BizSettings.get_assistance(ticket.bk_biz_id)
 
         # 构造单据状态与处理人之间的对应关系
         # - 审批中：提单人可撤销，dba可处理，
         #   考虑某些单据审批人是特定配置(数据导出 -- 运维审批)，所以从ItsmBuilder获得审批人
-        # - 待执行：提单人 + 单据协助人
-        # - 待继续：dba + 提单人 + 单据协助人
-        # - 待补货：dba + 提单人 + 单据协助人
-        # - 已失败：dba + 提单人 + 单据协助人
+        # - 待执行：operators[提单人] + helpers[单据协助人]
+        # - 待继续：operators[提单人 + dba] + helpers[单据协助人 + second_dba + other_dba]
+        # - 待补货：operators[提单人 + dba] + helpers[单据协助人 + second_dba + other_dba]
+        # - 已失败：operators[提单人 + dba] + helpers[单据协助人 + second_dba + other_dba]
         itsm_builder = BuilderFactory.get_builder_cls(ticket.ticket_type).itsm_flow_builder(ticket)
+        itsm_operators = itsm_builder.get_approvers().split(",")
         todo_operators_map = {
-            TodoType.ITSM: itsm_builder.get_approvers().split(","),
-            TodoType.APPROVE: creator + biz_helpers,
-            TodoType.INNER_APPROVE: dba + creator + biz_helpers,
-            TodoType.RESOURCE_REPLENISH: dba + creator + biz_helpers,
-            TodoType.INNER_FAILED: dba + creator + biz_helpers,
+            TodoType.ITSM: itsm_operators[:1],
+            TodoType.APPROVE: creator,
+            TodoType.INNER_APPROVE: creator + dba,
+            TodoType.RESOURCE_REPLENISH: creator + dba,
+            TodoType.INNER_FAILED: creator + dba,
+        }
+        todo_helpers_map = {
+            TodoType.ITSM: itsm_operators[1:],
+            TodoType.APPROVE: biz_helpers,
+            TodoType.INNER_APPROVE: biz_helpers + second_dba + other_dba,
+            TodoType.RESOURCE_REPLENISH: biz_helpers + second_dba + other_dba,
+            TodoType.INNER_FAILED: biz_helpers + second_dba + other_dba,
         }
         # 按照顺序去重
         operators = list(dict.fromkeys(operators + todo_operators_map.get(todo_type, [])))
-        return operators
+        helpers = [item for item in todo_helpers_map.get(todo_type, []) if item not in operators]
+        return creator, biz_helpers, helpers, operators
 
     def create(self, **kwargs):
-        operators = self.get_operators(kwargs["type"], kwargs["ticket"], kwargs.get("operators", []))
+        creator, biz_helpers, helpers, operators = self.get_operators(
+            kwargs["type"], kwargs["ticket"], kwargs.get("operators", [])
+        )
         kwargs["operators"] = operators
+        kwargs["helpers"] = helpers
         todo = super().create(**kwargs)
         send_msg_for_flow.apply_async(
             kwargs={
                 "flow_id": todo.flow.id,
                 "flow_msg_type": FlowMsgType.TODO.value,
                 "flow_status": FlowMsgStatus.UNCONFIRMED.value,
-                "processor": ",".join(todo.operators),
-                "receiver": todo.creator,
+                "processor": ",".join(todo.operators + todo.helpers),
+                "receiver": ",".join(creator + biz_helpers),
             }
         )
         return todo
@@ -86,6 +99,7 @@ class Todo(AuditedModel):
     flow = models.ForeignKey("Flow", help_text=_("关联流程任务"), related_name="todo_of_flow", on_delete=models.CASCADE)
     ticket = models.ForeignKey("Ticket", help_text=_("关联工单"), related_name="todo_of_ticket", on_delete=models.CASCADE)
     operators = models.JSONField(_("待办人"), default=list)
+    helpers = models.JSONField(_("协助人"), default=list)
     type = models.CharField(
         _("待办类型"),
         choices=TodoType.get_choices(),

dbm-ui/backend/ticket/serializers.py

@@ -96,6 +96,7 @@ class TicketSerializer(AuditedSerializer, serializers.ModelSerializer):
     details = TicketDetailsSerializer(help_text=_("单据详情"))
     # 额外补充展示字段
     todo_operators = serializers.SerializerMethodField(help_text=_("处理人列表"))
+    todo_helpers = serializers.SerializerMethodField(help_text=_("协助人列表"))
     status = serializers.SerializerMethodField(help_text=_("状态"), read_only=True)
     status_display = serializers.SerializerMethodField(help_text=_("状态名称"))
     ticket_type_display = serializers.SerializerMethodField(help_text=_("单据类型名称"))
@@ -125,8 +126,12 @@ def get_todo_operators(self, obj):
         obj.running_todos = [todo for todo in obj.todo_of_ticket.all() if todo.status == TodoStatus.TODO]
         return obj.running_todos[0].operators if obj.running_todos else []
 
+    def get_todo_helpers(self, obj):
+        obj.running_todo_helpers = [todo for todo in obj.todo_of_ticket.all() if todo.status == TodoStatus.TODO]
+        return obj.running_todo_helpers[0].helpers if obj.running_todo_helpers else []
+
     def get_status(self, obj):
-        if obj.status == TicketStatus.RUNNING and obj.running_todos:
+        if obj.status == TicketStatus.RUNNING and (obj.running_todos or obj.running_todo_helpers):
             obj.status = TicketStatus.INNER_TODO
         return obj.status
 
@@ -230,7 +235,6 @@ class TodoSerializer(serializers.ModelSerializer):
     单据序列化
     """
 
-    operators = serializers.JSONField(help_text=_("待办人列表"))
     cost_time = serializers.SerializerMethodField(help_text=_("耗时"))
 
     def get_cost_time(self, obj):

dbm-ui/backend/ticket/todos/__init__.py

@@ -58,7 +58,7 @@ def process(self, username, action, params):
             return
         # 允许超级用户和操作人确认
         is_superuser = User.objects.get(username=username).is_superuser
-        if not is_superuser and username not in self.todo.operators:
+        if not is_superuser and username not in self.todo.operators + self.todo.helpers:
             raise TodoWrongOperatorException(_("{}不在处理人: {}中，无法处理").format(username, self.todo.operators))
 
         # 执行确认操作

dbm-ui/backend/ticket/views.py

@@ -155,7 +155,12 @@ def _get_self_manage_tickets(cls, user):
             Q(group=manage.db_type) & Q(bk_biz_id=manage.bk_biz_id) if manage.bk_biz_id else Q(group=manage.db_type)
             for manage in DBAdministrator.objects.filter(users__contains=user.username)
         ]
-        ticket_filter = Q(creator=user.username) | reduce(operator.or_, manage_filters or [Q()])
+        # 除了user管理的单据合集，处理人及协助人也能管理自己的单据
+        todo_filters = Q(
+            Q(todo_of_ticket__operators__contains=user.username) | Q(todo_of_ticket__helpers__contains=user.username),
+            todo_of_ticket__status__in=TODO_RUNNING_STATUS,
+        )
+        ticket_filter = Q(creator=user.username) | todo_filters | reduce(operator.or_, manage_filters or [Q()])
         return Ticket.objects.filter(ticket_filter)
 
     def filter_queryset(self, queryset):
@@ -447,29 +452,43 @@ def get_tickets_count(self, request, *args, **kwargs):
         """
         user = request.user.username
         tickets = self._get_self_manage_tickets(request.user)
-        count_map = {count_type: 0 for count_type in CountType.get_values()}
+        exclude_values = {"MY_APPROVE", "SELF_MANAGE", "DONE"}
+
+        # 初始化 count_map
+        def initialize_count_map():
+            return {count_type: 0 for count_type in CountType.get_values() if count_type not in exclude_values}
 
+        results = {}
+
+        # 通用的函数来计算待办和协助状态
+        def calculate_status_count(field_name, relation_name):
+            status_counts = (
+                tickets.filter(
+                    status__in=TICKET_TODO_STATUS_SET,
+                    **{f"{relation_name}__{field_name}__contains": user},
+                    **{f"{relation_name}__status__in": TODO_RUNNING_STATUS},
+                )
+                .distinct()
+                .values_list("status", flat=True)
+            )
+            count_map = initialize_count_map()
+            for sts, count in Counter(status_counts).items():
+                sts = CountType.INNER_TODO.value if sts == "RUNNING" else sts
+                count_map[sts] = count
+            return count_map
+
+        # 计算我的代办
+        results["Pending"] = calculate_status_count("operators", "todo_of_ticket")
+        # 计算我的协助
+        results["to_help"] = calculate_status_count("helpers", "todo_of_ticket")
         # 我负责的业务
-        count_map[CountType.SELF_MANAGE] = tickets.count()
+        results[CountType.SELF_MANAGE] = tickets.count()
         # 我的申请
-        count_map[CountType.MY_APPROVE] = tickets.filter(creator=user).count()
-        # 我的代办
-        todo_status = (
-            tickets.filter(
-                status__in=TICKET_TODO_STATUS_SET,
-                todo_of_ticket__operators__contains=user,
-                todo_of_ticket__status__in=TODO_RUNNING_STATUS,
-            )
-            .distinct()
-            .values_list("status", flat=True)
-        )
-        for sts, count in Counter(todo_status).items():
-            sts = CountType.INNER_TODO.value if sts == "RUNNING" else sts
-            count_map[sts] = count
+        results[CountType.MY_APPROVE] = tickets.filter(creator=user).count()
         # 我的已办
-        count_map[CountType.DONE] = tickets.filter(todo_of_ticket__done_by=user).count()
+        results[CountType.DONE] = tickets.filter(todo_of_ticket__done_by=user).count()
 
-        return Response(count_map)
+        return Response(results)
 
     @common_swagger_auto_schema(
         operation_summary=_("查询集群变更单据事件"),