[IMP] helpdesk_mgmt: Add _default_team_id to team_id field from tickets

Related to OCA#553

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -15,6 +15,12 @@ def _compute_stage_id(self):
         for ticket in self:
             ticket.stage_id = ticket.team_id._get_applicable_stages()[:1]
 
+    def _default_team_id(self):
+        user_helpdesk_teams = self.env.user.helpdesk_team_ids
+        if user_helpdesk_teams:
+            return fields.first(user_helpdesk_teams).id
+        return self.env["helpdesk.ticket.team"].search([], limit=1).id
+
     @api.model
     def _read_group_stage_ids(self, stages, domain, order):
         """Show always the stages without team, or stages of the default team."""
@@ -86,6 +92,7 @@ def _read_group_stage_ids(self, stages, domain, order):
         comodel_name="helpdesk.ticket.team",
         string="Team",
         index=True,
+        default=_default_team_id,
     )
     priority = fields.Selection(
         selection=[

helpdesk_mgmt/tests/common.py

@@ -14,6 +14,7 @@ def setUpClass(cls):
             "mail_notrack": True,
             "no_reset_password": True,
         }
+        cls.company = cls.env.company
         cls.user_own = new_test_user(
             cls.env,
             login="helpdesk_mgmt-user_own",

helpdesk_mgmt/tests/test_helpdesk_ticket.py

@@ -1,5 +1,8 @@
 import time
 
+from odoo.tests import Form
+from odoo.tools import mute_logger
+
 from .common import TestHelpdeskTicketBase
 
 
@@ -9,6 +12,17 @@ def setUpClass(cls):
         super().setUpClass()
         cls.ticket = cls.ticket_a_unassigned
 
+    @mute_logger("odoo.models.unlink")
+    def test_helpdesk_ticket_team_default(self):
+        helpdesk_form_a = Form(self.env["helpdesk.ticket"].with_user(self.user))
+        self.assertEqual(helpdesk_form_a.team_id, self.team_a)
+        helpdesk_form_b = Form(self.env["helpdesk.ticket"].with_user(self.user_team))
+        self.assertEqual(helpdesk_form_b.team_id, self.team_b)
+        self.team_b.unlink()
+        first_team = self.env["helpdesk.ticket.team"].search([], limit=1)
+        helpdesk_form_c = Form(self.env["helpdesk.ticket"].with_user(self.user_team))
+        self.assertEqual(helpdesk_form_c.team_id, first_team)
+
     def test_helpdesk_ticket_datetimes(self):
         old_stage_update = self.ticket.last_stage_update
         self.assertTrue(