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Suri123789 patch 2 #1627

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21b615f
Code for Moveworks bot messages for Flow to include url links
Suri123789 May 27, 2025
7a52439
Create Moveworks bot flow code
Suri123789 May 27, 2025
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38 changes: 38 additions & 0 deletions Moveworks bot flow code
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Original file line number Diff line number Diff line change
@@ -0,0 +1,38 @@
var article = fd_data._1__look_up_record.record;

// Safely retrieve fields with null checks for a KB Article
var sys_id = article.sys_id || '';
var articleTitle = article.short_description || 'N/A';
var requestedBy = fd_data.trigger.current.sys_created_by;
var articleNumber = article.number || 'N/A';
var requestedOn = article.sys_created_on || 'N/A';
var kbName = (article.kb_knowledge_base && article.kb_knowledge_base.title) || 'N/A';
var knowledgeManagers = (article.kb_knowledge_base && article.kb_knowledge_base.owner && article.kb_knowledge_base.owner.getDisplayValue()) || 'N/A';

// Base URL
var baseUrl = gs.getProperty('glide.servlet.uri') || '';
var kbLink = baseUrl + 'kb_knowledge.do?sys_id=' + sys_id;
//Below are links for opening the record in servicenow
var approveLink = baseUrl + 'sysapproval_approver.do?action=approve&sys_id=' + sys_id;
var rejectLink = baseUrl + 'sysapproval_approver.do?action=reject&sys_id=' + sys_id;
//Below lines are for email template which is used to create email inbound template.
var inst ='inspirebrandsdev';
var approveSub = 'RE: '+ articleNumber +' Approve KB Article ';
var body = 'Please do not change the subject, just click send message.';
var rejectSub = 'RE: '+ articleNumber +' Reject KB Article ';


// HTML message
var message =
'<b>Pending approval request from ServiceNow</b><br><br>' +
'<b><a href="' + kbLink + '">' + articleNumber + '</a>: ' + articleTitle + '</b><br><br>' +
'<b>Requested by:</b> ' + requestedBy + '<br>' +
'<b>Requested on:</b> ' + requestedOn + '<br>' +
'<b>Knowledge Base:</b> ' + kbName + '<br>' +
'<b>Knowledge Managers:</b> ' + knowledgeManagers + '<br><br>' +
'<b>Approve link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + approveSub + '&amp;body=' + body + '">Click here</a><br>'+
'<b>Reject link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + rejectSub + '&amp;body=' + body + '">Click here</a><br>';
//'<b>Approve link :</b> <a href="' + approveLink + '">Click here to approve</a><br>' +
//'<b>Reject link:</b> <a href="' + rejectLink + '">Click here to reject</a>';

return message;
38 changes: 38 additions & 0 deletions Moveworks messages html for Flow
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -0,0 +1,38 @@
var article = fd_data._1__look_up_record.record;

// Safely retrieve fields with null checks for a KB Article
var sys_id = article.sys_id || '';
var articleTitle = article.short_description || 'N/A';
var requestedBy = fd_data.trigger.current.sys_created_by;
var articleNumber = article.number || 'N/A';
var requestedOn = article.sys_created_on || 'N/A';
var kbName = (article.kb_knowledge_base && article.kb_knowledge_base.title) || 'N/A';
var knowledgeManagers = (article.kb_knowledge_base && article.kb_knowledge_base.owner && article.kb_knowledge_base.owner.getDisplayValue()) || 'N/A';

// Base URL
var baseUrl = gs.getProperty('glide.servlet.uri') || '';
var kbLink = baseUrl + 'kb_knowledge.do?sys_id=' + sys_id;
//Below are links for opening the record in servicenow
var approveLink = baseUrl + 'sysapproval_approver.do?action=approve&sys_id=' + sys_id;
var rejectLink = baseUrl + 'sysapproval_approver.do?action=reject&sys_id=' + sys_id;
//Below lines are for email template which is used to create email inbound template.
var inst ='inspirebrandsdev';
var approveSub = 'RE: '+ articleNumber +' Approve KB Article ';
var body = 'Please do not change the subject, just click send message.';
var rejectSub = 'RE: '+ articleNumber +' Reject KB Article ';


// HTML message
var message =
'<b>Pending approval request from ServiceNow</b><br><br>' +
'<b><a href="' + kbLink + '">' + articleNumber + '</a>: ' + articleTitle + '</b><br><br>' +
'<b>Requested by:</b> ' + requestedBy + '<br>' +
'<b>Requested on:</b> ' + requestedOn + '<br>' +
'<b>Knowledge Base:</b> ' + kbName + '<br>' +
'<b>Knowledge Managers:</b> ' + knowledgeManagers + '<br><br>' +
'<b>Approve link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + approveSub + '&amp;body=' + body + '">Click here</a><br>'+
'<b>Reject link :</b> <a href="mailto:' + inst + '@service-now.com?SUBJECT=' + rejectSub + '&amp;body=' + body + '">Click here</a><br>';
//'<b>Approve link :</b> <a href="' + approveLink + '">Click here to approve</a><br>' +
//'<b>Reject link:</b> <a href="' + rejectLink + '">Click here to reject</a>';

return message;
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