Hello, I’m U123 (or Ross), a 23-year-old Cloud & In-House Infrastructure Engineer with a passion for complex technologies, enterprise security, authentication platforms, cloud infrastructure, and network engineering. I specialize in designing scalable solutions that optimize performance, security, and user experience.

This is a general overview, as I have worked with various technologies at different levels.

• Authentication Platforms: Auth0 (ADP), Okta, and self-hosted solutions like Keycloak.
• Enterprise Security: Active Directory (Group Policy, Security Policies, Unified Login Solutions, Federated Tree Forests), WireGuard, IP security protocols, and ZTNA/tunnels.
• Incident & On-Call Management: PagerDuty and Opsgenie.
• Granular Log Management: New Relic, Datadog, Grafana, EZSM, Netdata, and more.
• System & Network Management: Linux, DHCP & DNS, user onboarding tools, CSX/UDX, OOTB management, device configuration protocols, and Office 365 (Enterprise, Consumer, Business, and Multi-Tenant).
  • For Office 365-E, I have worked with E-Discovery, Retention Policies, and Azure Branding.
• Technical Support & IT Services: Previously worked as a Tier-1 Helpdesk Technician at a Managed Service Provider (MSP), supporting businesses of various sizes, from small pizza chains to large enterprises with agile infrastructure needs. My responsibilities included:
  • Providing user support and troubleshooting network/system issues.
  • Assisting with IT infrastructure management.
  • Managing MSP-level Tier 1 ticketing systems.
  • Performing QoLS (Quality of Life & Stability) checks for Cradlepoint Networks.
  • Device imaging and configuration.
  • Offering OTP (Over-the-Phone) support.
  • Collaborating with Tier 2 and Tier 3 teams for escalations.

I have also developed small-scale tooling solutions for various projects and have worked extensively with cloud solutions and self-hosted SaaS environments.

My expertise extends to:

• Cloud & Server Management: Dedicated server deployment, SFTP/FTP setup, IP configuration, mail server deployment, and DNS management.
• Security & Compliance: CrowdStrike, XDR/EDR, and Entra ID.
• Database & Hosting: MariaDB, SQL Server, and cPanel.
• IT Consulting & Development: Advising technology startups, optimizing Ubuntu-based servers, and designing custom automation tools.

I began my career as a Tier 1 Helpdesk Technician at a Managed Service Provider and have since taken on roles as a technology consultant and senior developer for several growing projects.

Beyond IT, I actively contribute to roleplay gaming communities, developing custom admin panels and moderation tools to enhance user experience and operational efficiency. I also engage in local initiatives, such as:

• Volunteering at a county warming shelter.
• Mentoring aspiring IT professionals.
• Supporting community-driven projects.

I have optimized project costs by 50%, developed practical solutions that simplify complex systems for non-technical users, and implemented strong security measures to mitigate brute-force threats. Additionally, I have designed Virtual Disaster Recovery Plans for fully cloud-based, self-sufficient organizations with fewer than 12 volunteer members, ensuring continuous uptime and operational resilience through consumer-grade tools such as CRONTAB, CLI, and AWS S3.

Every project I’ve been involved in has been well-received, with owners (or Stakeholders) consistently expressing satisfaction and recognizing the value of my contributions.

• IndianaCOA – ITSM Staff, Discord Staff
• BlitheMC – Technological Success Advisor and Network Developer
• Liberty State Roleplay – Internal Affairs, Management
• EndlessHosting – Systems Administrator
• RLMTECH – Owner
• Discord Stop – Listings Admin
• Troop Life (Roblox) – Game Moderator/Peacekeeper
• E-IT Consulting – Tier 1 Helpdesk Technician
• And many more…