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[15.0][FIX] helpdesk_mgmt: Fixes to automatic email sending according to stage #508

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merged 1 commit into from
Oct 2, 2023
Merged

[15.0][FIX] helpdesk_mgmt: Fixes to automatic email sending according to stage #508

merged 1 commit into from
Oct 2, 2023

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victoralmau
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@victoralmau victoralmau commented Sep 28, 2023 •
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Fixes to automatic email sending according to stage:

  • Set stage_id in the ticket creation from portal so that _track_template() method has the correct behavior.
  • Set composition_mode=mass_mail so that the email is always sent (for example if the ticket is created from portal).

Please @pedrobaeza and @chienandalu can you review it?

@Tecnativa TT45288

@pedrobaeza pedrobaeza added this to the 15.0 milestone Sep 29, 2023
@victoralmau
[FIX] helpdesk_mgmt: Fixes to automatic email sending according to stage
c74bfe7 
- Set stage_id in the ticket creation from portal so that _track_template()
method has the correct behavior.
- Set composition_mode=mass_mail so that the email is always sent (for example
if the ticket is created from portal).

TT45288
@victoralmau victoralmau force-pushed the 15.0-fix-helpdesk_mgmt-TT45288 branch from 27be82f to c74bfe7 Compare October 2, 2023 10:40
pedrobaeza
pedrobaeza approved these changes Oct 2, 2023
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/ocabot merge patch

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What a great day to merge this nice PR. Let's do it!
Prepared branch 15.0-ocabot-merge-pr-508-by-pedrobaeza-bump-patch, awaiting test results.

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@pedrobaeza The merge process could not be finalized, because command git push origin 15.0-ocabot-merge-pr-508-by-pedrobaeza-bump-patch:15.0 failed with output:

To https://github.com/OCA/helpdesk
 ! [remote rejected] 15.0-ocabot-merge-pr-508-by-pedrobaeza-bump-patch -> 15.0 (cannot lock ref 'refs/heads/15.0': is at 7ce3de1388eec46b187b8d1b4e0ce81915a92b44 but expected 7d054ad62047403183770408bcf76c750cf3836b)
error: failed to push some refs to 'https://***@github.com/OCA/helpdesk'

@OCA-git-bot OCA-git-bot merged commit ed35abe into OCA:15.0 Oct 2, 2023
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Congratulations, your PR was merged at 7ce3de1. Thanks a lot for contributing to OCA. ❤️

@pedrobaeza pedrobaeza deleted the 15.0-fix-helpdesk_mgmt-TT45288 branch October 2, 2023 11:00
@victoralmau victoralmau mentioned this pull request Oct 3, 2023
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@pedrobaeza pedrobaeza pedrobaeza approved these changes

@chienandalu chienandalu chienandalu approved these changes

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