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Update readme
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Co-authored-by: Hoang Tran <[email protected]>
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dessanhemrayev and hoangtrann authored Oct 21, 2024
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**To Configure Ticket's Description Template**
- Go to Helpdesk-->Configuration-->Categories
- Create a New Category or select an existing record
- In the Template field pre-define the ticket's description that will be triggered based on the category selected
- Go to Helpdesk -> Configuration -> Categories.
- Create a new Category or select an existing Category.
- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected.

**To Configure Categories available for the Team**
- Go to Helpdesk-->Configuration-->Categories
- Create a New Team or select an existing record
- Select categories available for the Team
**To configure available Categories for Teams**
- Go to Helpdesk -> Configuration -> Categories.
- Create a new Team or select an existing Team.
- Select categories which are available for the Team.

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