-
-
Notifications
You must be signed in to change notification settings - Fork 318
Commit
This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository.
Co-authored-by: Hoang Tran <[email protected]>
- Loading branch information
1 parent
a5ca813
commit 725fee7
Showing
1 changed file
with
7 additions
and
7 deletions.
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -1,9 +1,9 @@ | ||
**To Configure Ticket's Description Template** | ||
- Go to Helpdesk-->Configuration-->Categories | ||
- Create a New Category or select an existing record | ||
- In the Template field pre-define the ticket's description that will be triggered based on the category selected | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Category or select an existing Category. | ||
- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected. | ||
|
||
**To Configure Categories available for the Team** | ||
- Go to Helpdesk-->Configuration-->Categories | ||
- Create a New Team or select an existing record | ||
- Select categories available for the Team | ||
**To configure available Categories for Teams** | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Team or select an existing Team. | ||
- Select categories which are available for the Team. |