Merge pull request #16229 from MicrosoftDocs/sfrancis206-manage-phone…

…-numbers-landing-page-freshness

Manage phone numbers landing page - freshness

Teams/manage-phone-numbers-landing-page.md

@@ -3,8 +3,8 @@ title: "Manage phone numbers for your organization"
 author: sfrancis206
 ms.author: scottfrancis
 manager: pamgreen
-ms.reviewer: davlick, roykuntz, jenstr
-ms.date: 08/10/2023
+ms.reviewer: pavellatif
+ms.date: 12/17/2024
 ms.topic: conceptual
 ms.assetid: 6b61cb3c-361c-48a8-a9ef-d81bddde27bb
 ms.tgt.pltfrm: cloud
@@ -65,43 +65,50 @@ How you acquire and manage telephone numbers differs depending on your Public Sw
 ## User telephone numbers
 
 There are two types of user telephone numbers, which can be assigned to users in your organization:  
-    
+
 - **Geographic numbers** have a relationship to a geographic area and are the most common. For example, geographic telephone numbers in most cases can only be used within a certain address, city, state, or region of the country/region.
-
-- **Non-geographic numbers** are known as national numbers or sometimes VoIP numbers. These numbers don't have a relationship to a geographic area within a country/region. For example, non-geographic numbers often have the same cost when calling the number from anywhere within the country/region. Also, some countries/regions, such as Denmark, only have non-geographic numbers available.
 
+- **Non-geographic numbers** are known as national numbers or sometimes VoIP numbers. These numbers don't have a relationship to a geographic area within a country/region. For example, non-geographic numbers often have the same cost when calling the number from anywhere within the country/region. Also, some countries/regions, such as Denmark, only have non-geographic numbers available.
 
 ## Service telephone numbers  
 
-This section describes service numbers available from Microsoft that are included in your licensing. For information about service numbers provided by Operator Connect or Direct Routing, contact your provider. 
+This section describes service numbers available from Microsoft that are included in your licensing. For information about service numbers provided by Operator Connect or Direct Routing, contact your provider.
 
 There are two types of service telephone numbers provided by Microsoft--toll and toll-free--which can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. Service numbers have a higher concurrent call capacity than user numbers. Service number availability varies by country/region and the type of number (whether it's a toll or toll-free number). Microsoft’s telephony licenses in each country/region dictate what the number can be used for.
-    
- - **Toll service numbers** - There are two types of toll service numbers, which may incur a toll cost to the caller:
-    
-   - **Geographic numbers** Geographic numbers have a relationship to a geographic area. For example, geographic telephone numbers in most cases can only be used within a certain address, city, state, or region of the country.
-        
-   - **Non-geographic numbers** Non-geographic numbers are national numbers that don't have a relationship to a geographic area within a country/region. For example, non-geographic numbers often have the same cost when calling the number from anywhere within the country/region.
-   
+
+- **Toll service numbers** - There are two types of toll service numbers, which may incur a toll cost to the caller:
+
+  - **Geographic numbers** Geographic numbers have a relationship to a geographic area. For example, geographic telephone numbers in most cases can only be used within a certain address, city, state, or region of the country.
+
+  - **Non-geographic numbers** Non-geographic numbers are national numbers that don't have a relationship to a geographic area within a country/region. For example, non-geographic numbers often have the same cost when calling the number from anywhere within the country/region.
+
 - **Toll-free service numbers** - These service numbers don't typically incur a toll cost to the caller. Teams provides national toll-free numbers in over 60 countries/regions.
-    
+
     > [!CAUTION]
     > Some countries/regions and originating number types, such as calls originating from mobile phones, may in some cases incur a toll cost to the caller. 
 
 ## Where phone numbers are managed
 
 Where and how numbers are managed depend on the PSTN connectivity option:
 
-- Microsoft Calling Plan and Operator Connect phone numbers can be managed only in Microsoft 365.
+### Microsoft Calling Plan, Operator Connect, and Teams Phone Mobile
+
+Microsoft Calling Plan, Operator Connect, and Teams Phone Mobile phone numbers can be managed in the following interfaces:
+
+- Teams admin center (TAC)
+- Teams PowerShell
+- On-premises Active Directory
 
-- Direct Routing phone numbers can be managed in the on-premises Active Directory or in Microsoft 365 as described in the following sections.
+To review more details, see [Manage phone numbers for users](assign-change-or-remove-a-phone-number-for-a-user.md)
 
 ### Direct Routing numbers managed in an on-premises Active Directory
 
+Direct Routing phone numbers can be managed in on-premises Active Directory or in Microsoft 365.
+
 If you have or had a Skype for Business Server hybrid deployment,
 your on-premises Active Directory is most likely synchronizing with Microsoft 365. This means that directory attributes on user and resource accounts are managed in the on-premises Active Directory and synchronized into Microsoft 365.
 
-If the Direct Routing phone number is managed on the user or resource account in the on-premises Active Directory, the msRTCSIP-Line parameter on the account contains a value. You can use a tool such as ADSI Edit to view the msRTCSIP-Line parameter for a user or resource account that has a Direct Routing phone number assigned in on-premises Active Directory.   
+If the Direct Routing phone number is managed on the user or resource account in the on-premises Active Directory, the msRTCSIP-Line parameter on the account contains a value. You can use a tool such as ADSI Edit to view the msRTCSIP-Line parameter for a user or resource account that has a Direct Routing phone number assigned in on-premises Active Directory.
 
 After this parameter is automatically synchronized to the user or resource account in Microsoft 365 through the directory synchronization process (Microsoft Entra Connect), you can view the phone number by looking at the OnPremLineURi parameter in the output from the [Get-CsOnlineUser](/powershell/module/teams/get-csonlineuser) cmdlet.
 
@@ -112,16 +119,20 @@ After this parameter is automatically synchronized to the user or resource accou
 
 ### Direct Routing numbers managed in Microsoft 365
 
-If you're not managing Direct Routing phone numbers in the on-premises Active Directory, then they're managed in Microsoft 365. Because the phone numbers are not synching to Microsoft 365, they're not visible in the OnPremLineUri parameter in the output from the Get-CsOnlineUser cmdlet  run for the user or resource account.
+If you're not managing Direct Routing phone numbers in the on-premises Active Directory, then they're only managed in Microsoft 365. Because the phone numbers are not synching from on-premises to Microsoft 365, there is no visible value in the OnPremLineUri parameter in the output from the Get-CsOnlineUser cmdlet run for the user or resource account.
+
+You can manage Direct Routing numbers in Microsoft 365 with Teams Powershell, using the [Set-CsPhoneNumberAssignment](/powershell/module/teams/set-csphonenumberassignment) and [Get-CsPhoneNumberAssignment](/powershell/module/teams/get-csphonenumberassignment) cmdlets.
 
 ### Direct Routing numbers managed in both an on-premises Active Directory and Microsoft 365
 
-It's possible to manage Direct Routing phone numbers of some user and resource accounts in an on-premises Active Directory and Direct Routing phone numbers of other accounts in Microsoft 365. This capability depends on whether the attribute msRTCSIP-Line is set on the user or resource account in the on-premises Active Directory.    
+It's possible to manage Direct Routing phone numbers of some user and resource accounts in an on-premises Active Directory and Direct Routing phone numbers of other accounts in Microsoft 365. This capability depends on whether the attribute msRTCSIP-Line is set on the user or resource account in the on-premises Active Directory.
 
 ### Change where Direct Routing phone numbers are managed
 
-To change where a Direct Routing phone number is managed, you need to remove the phone number from the msRTCSIP-Line attribute on the user or resource account in the on-premises Active Directory.   
+To change where a Direct Routing phone number is managed, you need to remove the phone number from the msRTCSIP-Line attribute on the user or resource account in the on-premises Active Directory.
+
+Note that the phone number needs to be re-assigned to the user or resource account in Microsoft 365.
 
-For more information, see [Clear Skype for Business attributes for all on-premises users in Active Directory](/skypeforbusiness/hybrid/cloud-consolidation-managing-attributes#method-2---clear-skype-for-business-attributes-for-all-on-premises-users-in-active-directory.md). Note that the phone number needs to be re-assigned to the user or resource account in Microsoft 365.
+After the removal has been synchronized to Microsoft 365, the OnPremLineUri attribute in the output from Get-CsOnlineUser on the user or resource account will be empty.
 
-After the removal has been synchronized to Microsoft 365, the OnPremLineUri attribute in the output from Get-CsOnlineUser on the user or resource account will be empty. 
+For more information, see [Clear Skype for Business attributes for all on-premises users in Active Directory](/skypeforbusiness/hybrid/cloud-consolidation-managing-attributes#method-2---clear-skype-for-business-attributes-for-all-on-premises-users-in-active-directory.md).