DESCRIPTION:- This Project revolves around the clone of Zen-desk. In this project, I have created a simple CRM (Customer Relational Management) application. Where we can create our account and also create our employees to solve the tickets raised by the customers. we can also assign an employee to each ticket to solve the customer query. Also, Employees who were created by the admin can log in to their account with the created login email ID and password. In the Employee field, the employee can view the tickets assigned to him and also change the status of the tickets.

Steps:-

Step 1: On the home page, click the Start free trial button to register your account with the original email ID. Bcoz you will get a verification mail to verify the user.

step 2: Check your mail to get the verified link sent by the Zen Desk clone. Click on the link, it will redirect to the login page. Then select the admin login button and enter your registered email and password. After successfully logging in, it will redirect to the dashboard. Custom login:{ email: [email protected], pass : madan }

step 3: In the dashboard, it shows the employee list created by the admin. if it is not there you can create your employees

step 4: In the ticket list, you will have tickets that are created by customers. if it is not there click on the information button. on that you will have a create button by clicking on this it will redirect to the create ticket page. On that page, You can create custom tickets with your company name. In the ticket list, you can assign & unassign the tickets to employees to solve the query

step 5: sign out from the admin page step 6: sign in to the employee ID that was created by you on the employee list page

step 7: In the employee dashboard you will see tickets assigned to employees by the admin

step 8: By clicking on the box in the ticket table it will pop-up the form on the you will see the ticket detail. after reviewing you can select either resolved or rejected or pending

These are the working step of my zen-desk clone project