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SLA takes a timeframe and group of buckets like 5,10,15 seconds
SLA = https://<domain>/operations/api/account/{accountID}/sla?timeframe=<timeframe in minutes>&skillIds=<skillIDs>&groupIds=<groupIds>&histogram=<histogram bucket list>&v=<version>
https://<domain>/operations/api/account/{accountID}/sla?timeframe=<timeframe in minutes>&skillIds=<skillIDs>&groupIds=<groupIds>&histogram=<histogram bucket list>&v=<version>
Current queue state just takes the skillIds and gives the current queue at that exact moment
Current Queue = https://<domain>/operations/api/account/{accountID}/queuestate?skillIds=<ski llIDs>&v=<version>
https://<domain>/operations/api/account/{accountID}/queuestate?skillIds=<ski llIDs>&v=<version>
I think each of these should be methods that are separate from the real_time API call.
The text was updated successfully, but these errors were encountered:
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SLA takes a timeframe and group of buckets like 5,10,15 seconds
SLA =
https://<domain>/operations/api/account/{accountID}/sla?timeframe=<timeframe in minutes>&skillIds=<skillIDs>&groupIds=<groupIds>&histogram=<histogram bucket list>&v=<version>Current queue state just takes the skillIds and gives the current queue at that exact moment
Current Queue =
https://<domain>/operations/api/account/{accountID}/queuestate?skillIds=<ski llIDs>&v=<version>I think each of these should be methods that are separate from the real_time API call.
The text was updated successfully, but these errors were encountered: