AI Assistance Platform (AIAP) is a set of production ready applications which can be re-used in existing and new client engagements. Built with extensibility in mind, the main goal is to provide a framework for business process automation which could be tailored for a specific business cases. In addition, platform brings pre-defined development and IT Security compliance processes.
AIAP builds upon a years of experience delivering Virtual Agent solutions for IBM clients and provides out-of-box solutions for:
- AI Service orchestration
- Web chat
- Customer handover to live agent
- Chat monitoring and audit
- Conversation analytics
and expands into new use cases such as:
- Business rule management and real time validation tailored to Client's business process, e.g., Procurement.
- Collaboration between multiple parties on the same network, e.g., Suppliers and Buyers.
Other capabilities:
- Multi-cloud support - container based applications can be hosted by different Cloud providers.
- AI Service agnostic - can be integrated with different AI Services such as WatsonX, Google Dialog Flow, Amazon Lex.
- Highly customisable - most of the features are configuration driven and can be adapted to client needs without changing the source code.
- Multi-tenancy - client (tenant) data is logically separated across one or multiple databases.
- Scalability - supports cost-effective deployment options
Please follow the link for more detailed AIAP documentation.
Before getting started on actual coding please get familiar with Contribution Guidelines
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