cleanup

docs/app/agents/DebuggingAgents.mdx

@@ -64,9 +64,15 @@ Check for existing installations that might conflict with the current installati
 
 This is likely a network issue, which can be confirmed by [testing connectivity](../configuration/AgentNetworkConfig#testing-connectivity).  
 
-Another way to confirm this is to see "ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate`" in the Connection logs file found locally on the computer, which can be found in the directory that the Agent Connection is installed in.
+Another way to confirm this is to see 
 
-Ensure that outbound port 443 communication is available to the addresses mentioned on the [Agent System Requirements page](../configuration/AgentNetworkConfig#testing-connectivity).
+```bash
+ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate`
+``` 
+
+in the Connection logs file found locally on the computer.  These logs can be found in the directory that the Agent Connection is installed in.
+
+To resolve, ensure that outbound port 443 communication is available to the web addresses mentioned on the [Agent System Requirements page](../configuration/AgentNetworkConfig#testing-connectivity).
 
 #### Issue: The Agent Connection is not actively running.  How do I check?