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Unable to load desktop app on Mac #66

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mtageldein opened this issue Feb 13, 2024 · 4 comments
Open

Unable to load desktop app on Mac #66

mtageldein opened this issue Feb 13, 2024 · 4 comments

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@mtageldein
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Hello,

I installed the GSEA desktop app but have encounter an error on a Mac device running Sonoma 14.0. The error says "GSEA quit unexpectedly". I tried on a different Mac running Ventura 13.5.2 and it worked perfectly.

I'm wondering if the issue I'm facing is related to the OS version, or something else. I tried updating XCode on the Mac running Sonoma as I saw that resolved a similar issue for someone else, but still can not open the app .

Thanks for your guidance.

@mtageldein mtageldein changed the title Unable to load desktop app on Mac ( Unable to load desktop app on Mac Feb 13, 2024
@davideby
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Hi @mtageldein,

Thanks for letting us know. Yes, we've had a similar report and are working on diagnosing the issue; we do suspect OS-level changes. Unfortunately, it may take some time to put together a fix.

In the meanwhile, you might be able to use our 'GSEA for the Command Line' bundle instead. The code and functionality is the same, just the packaging is different. It requires that you separately install OpenJDK 11 and launch from the command line, but there is a launcher for the full GSEA GUI and it will work the same way as the Mac-specific GSEA bundle.

Sorry for the delayed response; I'm full-time on a different project at the moment and only checking messages occasionally.

  • David

@davideby
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Just to follow up, does this Mac have the newer M1/M2 "Apple silicon" CPU, and do you have Rosetta installed?

@mtageldein
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Hi David,

Thanks for your response. Yes, this Mac has the M1 chip. A quick search tells me that Rosetta enables using apps built for Macs with an Intel processor. Will be giving this a try! I will update this thread with the results.

@davideby
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Thanks for the update @mtageldein! That seems likely to be the issue; we've only been bundling OpenJDK for x64 since that gives us the broadest support without needing to create too many different packages (we're a small team, so it's harder to support too many). Macs used to prompt you to install Rosetta on encountering an x64 executable, but maybe that changed in Sonoma.

Definitely let us know how this works for you as it will help others as well. We'll look into directly supporting the ARM-based CPUs in the future.

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